Bass
Why I canceled my order
Received a text saying they needed me to send a Video of my medication that clearly states: Full name, date of prescription, medication name, dose, and instructions provided with order. I sent two videos and was told unacceptable as they could not verify the information. After an hour of trying to provide acceptable information I called Customer Service. They did not want a Video. I sent everything to them and was told I was all set. Then this morning I received FOUR text saying they had not received a valid prior proof of medications!!! I replied to two of the text explaining I had spoken with customer service and was advised I was all set. Still received the same reply. What a waste of my time! I called customer service and canceled my order!!
Response from SunlightDec 15, 2025
Thank you for taking the time to share your experience. We are very sorry for the frustration and confusion you encountered, especially after making repeated efforts to provide the requested information and receiving conflicting messages. We understand how disappointing this must have been and regret the time and inconvenience this caused. Your feedback has been noted and supports our ongoing efforts to review and improve communication and processes. We appreciate you bringing this experience to our attention.