SunlightReviews of sunlight.com

Response from SunlightJun 21, 2026

Thank you for your follow-up. We take concerns like yours seriously, which is why our team immediately attempted to investigate the matter further. Since receiving your updated review, we have called the phone number provided on your account on two separate occasions and left voicemail messages requesting a return call so we can discuss your concerns directly. At the time of writing, we have not yet received a response. We genuinely want to understand the discrepancy you have described. Based on our review so far, we have been unable to reconcile the billing history outlined in your review with the records available to us, which is why we are eager to connect with you directly and review any documentation you believe supports your claim. Please contact us at [email protected] or return one of our calls at your convenience. Our account management team would be happy to review any emails, invoices, billing statements, or other records you would like to share so we can fully investigate the matter and work toward a resolution. We appreciate your feedback and remain available to assist.

Response from SunlightMay 20, 2026

Thank you for sharing your experience and for taking the time to leave your feedback. We understand how disappointing it can feel when your results do not meet your expectations. Because every patient’s health history, metabolism, and treatment response are different, individual results can vary. Our program is designed to provide personalized care plans along with access to unlimited telehealth support so our clinical team can help tailor treatment to each patient’s unique health needs and goals. We also understand your concern regarding the $80 consultation fee mentioned in the cancellation communication you received. After further review of your account, we confirmed that this fee will not be charged. We appreciate you bringing this to our attention, as feedback like yours supports our continued efforts to improve the patient experience.

Response from SunlightMay 8, 2026

Thank you for taking the time to share your feedback. We understand how frustrating this experience has been and appreciate the opportunity to review your concerns more closely. Our team reviewed the timeline of your account, including the timing of the cancellation request in relation to the clinical approval and fulfillment process. While orders move quickly once approved by a licensed clinician, we recognize that there was confusion regarding the status of the order at the time you contacted us. We always strive to provide clear communication throughout the process, and we regret that your experience left you feeling unheard or frustrated. After further review, we have processed a full refund for your order. Please allow a few business days for the refund to appear depending on your financial institution. We appreciate your feedback, as it helps support our continued efforts to improve the customer experience and communication process. Thank you again for bringing this matter to our attention.

Response from SunlightApr 20, 2026

Thank you for sharing your feedback. We truly appreciate you taking the time to bring this to our attention. We are very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. After reviewing your case, it appears there was an unexpected technical issue that impacted the processing of your cancellation, and we sincerely regret the inconvenience this caused. Following our review, refunds for the charges from January through April have now been processed. You should receive a confirmation by email, and the funds are expected to appear within 3 to 5 business days depending on your financial institution. If you do not see the refund or have any additional questions, please contact our team directly at [email protected] so we can assist you further.

Response from SunlightFeb 19, 2026

Thank you for taking the time to share your experience and for being a customer. Your feedback is truly appreciated. We are sorry to hear that there was confusion regarding the pricing. To clarify, there is no separate monthly membership fee. The monthly payment reflects the cost of the prescription service and the medication itself. Please feel free to contact customer support at [email protected] so this can be addressed promptly. Thank you again for sharing your feedback.

Response from SunlightFeb 19, 2026

Thank you for taking the time to share your experience. We truly appreciate your feedback. We are very sorry to read about your concerns regarding your second prescription. Please feel free to contact customer support at [email protected] so this can be reviewed and addressed promptly.

Response from SunlightDec 17, 2025

Thank you for bringing this to our attention. We understand your concerns and appreciate you taking the time to share them. This feedback has been escalated internally and will be reviewed as part of our ongoing efforts to evaluate and improve our processes.