Susan B.
Not the best first impression
I chose your company because of the 24 hour turnaround on prescription decisions and that wasn’t met. I had to contact customer service via email twice and was told to call to set an appointment. I called and was told no appointment was required. Thankfully the rep I spoke with escalated my concerns and it was resolved. Your company is highly rated but I’m not sure I’ve experienced quality service.
Response from SunlightDec 10, 2025
Thank you for sharing your feedback. We are sorry to hear about the confusion and delays you experienced. We understand how important clear communication and timely service are, and we appreciate you bringing this to our attention. Your comments help us improve and better support our customers. If you have any additional concerns, please feel free to contact us at [email protected] for a faster response. We want to ensure your satisfaction and are here to help. Thank you again for taking the time to share your experience.