SunlightReviews of sunlight.com

Response from SunlightSep 2, 2026

Thank you for taking the time to share your feedback. We are sorry for the frustration and concern this experience caused, particularly regarding the billing and order issues you described. Our customer service team was able to speak with you directly regarding your concerns, and a refund has been issued. We appreciate the opportunity to address the matter with you directly. Your feedback is important and supports our ongoing efforts to improve the customer experience. If you have any additional questions or concerns, please contact us at [email protected]. Thank you again for your time and feedback.

Response from SunlightAug 22, 2026

Thank you for taking the time to share your experience. We are sorry for the frustration and confusion surrounding your order and the additional charge. Medication and pricing can vary based on the information provided during the intake process and the treatment ultimately prescribed. We understand how important it is for those details to be clear, and your feedback helps us continue improving how this information is communicated. Because we want to protect your privacy, we are unable to discuss the specifics of your account in a public forum. Please contact us directly at [email protected] so our team can review the details with you privately. Thank you again for sharing your feedback.

Response from SunlightAug 19, 2026

Kara, we’re very sorry to read about the health concerns you described, and we’re glad to hear your liver enzyme levels have improved. Rather than try to discuss the details in a public forum, please email us at [email protected] or send your medical provider a message through the patient portal. We’d welcome the opportunity to review your experience, including the pharmacy that dispensed your prescription and the concerns you’ve shared. Sunlight partners with licensed U.S. compounding pharmacies, and the dispensing pharmacy may vary based on factors such as location and availability. We understand you reached out during your treatment because you felt something wasn’t right, and we’re sorry your experience left you feeling unheard. Patient safety is important to us, and we appreciate you taking the time to share your feedback.

Response from SunlightAug 14, 2026

Thank you for taking the time to share your experience and your feedback. Your comments are genuinely appreciated. We are sorry to hear that your experience did not meet your expectations. It is understandable that this situation has been frustrating. The concerns you shared were carefully reviewed, and a response was provided through the appropriate clinical channel. Feedback like yours is valuable and helps support ongoing improvements to both communication and the overall patient experience. If you have any additional questions or would like further guidance, please send a message through the patient portal. A member of the clinical team will review your message and respond as quickly as possible. Thank you again for sharing your feedback. We appreciate the opportunity to address your concerns and wish you all the best.

Response from SunlightJul 28, 2026

Thank you for taking the time to share your experience with us. We are very sorry to hear that you became ill and required hospitalization. We hope you are recovering well, and we completely understand that your health needed to come first. If you have any questions about your treatment or are considering your options moving forward, please log in to your account to access the patient portal. Your medical provider is available to offer guidance and support based on your individual needs. If you need any additional assistance, you are also welcome to contact our customer support team directly at [email protected].

Response from SunlightJul 28, 2026

Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it would be to have concerns about your medication supply and to feel that you were unable to get the assistance you needed. We take feedback like yours seriously as we strive to provide a positive experience for every patient. We would appreciate the opportunity to review your concerns with you privately. Please contact our customer support team at [email protected] so we can review your account and better understand what happened.

Response from SunlightJul 2, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how important both progress and clear communication are throughout a weight loss journey. Because every patient’s health history and treatment response are unique, our program is designed to provide personalized care plans along with unlimited telehealth access to our clinical team so treatment can be adjusted as needed over time. Your feedback is valuable to us and helps support our ongoing efforts to improve the patient experience. If you would like to discuss your experience further, please contact our support team directly at [email protected].

Response from SunlightJun 26, 2026

Thank you for taking the time to share your feedback. We understand that pricing is an important part of your experience. Our introductory pricing is designed to give new patients an opportunity to experience our program at a lower initial cost before deciding whether a longer-term treatment plan is the right fit for them. The ongoing pricing is displayed during checkout before an order is placed. For patients who decide to continue treatment, we also offer bundled 3 month, 6 month, and 12 month plans that provide a significantly lower monthly cost. If you would like to learn more or discuss which option may be the best fit for you, please contact our team at [email protected]. We would be happy to help you explore the available plans. Thank you again for your feedback. We truly appreciate you taking the time to share your experience.