SunjoygroupReviews of sunjoygroup.com

This will be my second review. I rarely write a review about anything but what happened and still happening with Sunjoy "Customer Service " is un acceptable. First there no phone to talk to someone live. Second, I do not believe they read or understand your emails Third you are ignored for several days before getting a response Fourth. There responses are so un focused that you won't know what the hell are they requesting from you. As per my previous review I am still trying to return my unused canopy curtains because the curtains did not fit. It is coming to almost a month now. The latest I got three emails that I ask me the same question " Do I need a return or a refund " for God sake what does the mean and what is the difference? I responded to all three what is the difference between refund and a return. As if I am talking to a wall. I asked several times if I can replace the curtains with the right size, a gain no response to that question. They either not reading their email or have unqualified people responding. I am getting pissed more every day. I promise to keep you updated on this platform every week till I have a conclusion. This company Customer service sucks. Do not get into the same issue I a m in now. If you have an issue with your order with them good luck

My Cedar Gazebo has been very well installed and used for 1 season. The other day I walked outside to find one of my curtains on the floor, when I investigated the rod fell off due to obvious bad welds. I emailed Sunjoy pictures of the rod with the welds still attached to just the rod, and they quoted a replacement. After inspecting the 16 x 12 Cedar Gazebo I found a second curtain rod with bad welds, similar to the quality issues found with the first, so I added it to the quote. The parts were $11.06 with a shipping and handling cost of $89.80. How does this make sense? This was blatantly a manufacturing defect. Moving forward I am sticking with manufacturers like Yardisty a product with much better quality control, and an aluminum roof with a cedar framed from a company like Costco that stands behind the products and services it sells.

Bad quality! Horrible customer service. I’ve buy the gazebo and the frame break after 2 day due a little bit of wind during the night. I’ve contacted the customer service and they told me they have no garantie to just buy another. Never again I don’t have money to spend for something so cheap.

We purchased a Sun Joy metal gazebo in 2019 and as soon as the warranty ran out it began rusting. Sun Joy and Canadian Tire both will not do anything about it. It touts itself of being rustproof not the case in ours. I'm pretty sure there is some defect causing this but no one wants to take responsibility. We are seniors and bought this so that we would have to take down and put up a canvas roof each season and now we're left with a piece of garbage.

I would give zero stars if I could. Very disappointed with this companies customer service or lack there of. I am not one to write reviews but I felt this time it was necessary. I purchased a fire pit last year from sunjoy group and also had a custom cover made for the winter. When I took it off in the spring it was completely rusted out. I contacted customer service via email and it was more like speaking to a robot. I called and all I got was the warranty has expired followed by yelling at me. Their solution was to buy another one. All I wanted replaced was the rusty insert and lid. The outer casing is fine. I asked to speak to a supervisor, nothing. I tried finding a way to get in touch with the owner to no avail. Roadblocks everywhere. This product is garbage to put it mildly and this company has no customer service whatsoever. I’m out hundreds of dollars with no fire pit & a custom cover I have no use for. This company is a bunch if scammers. Do not buy their products.

We bought a Casado Deluxe Pop-Up Polyester Gazebo Grey 3.3x3.3M in July from Qubox which was a pop-up version. At the beginning of August we had a BBQ in our back garden a the weather had been great around that time and we decided to put the gazebo up for the very first time and use this to shelter the food we prepared for our guests. The last people left really late around 1.30am and so we left the gazebo up overnight. The next day the wind had picked up a little but not significantly and the gazebo all though pinned to the ground flipped over and 4-5 of its bars got bent which meant we could neither leave it up or take it down. I contacted Qubox to ask if they could send some replacement bars which i was happy to pay for and was asked to send in photos which i did and they came back to us to advise that this was not possible and we would have to buy the whole new frame as they wouldnt allow us to buy seperate parts and this was at a cost of £200 due to shipping fees, even though the initial purchase was £90. The gazebo was being sold by Qubox at a discounted rate and i believe the cost before discount was supposed to be approx £139. We were then advised that our warranty did not cover us for wind damage, which we were not advised of before purchase. I complained several times as the item sold to us was simplly not fit for purpose and Qubox eventually came back to us to advise they would supply another full gazebo as they had miracously found one in their warehouse with a 10% discount of the listed price. The manufacturers are called Sunjoy that supply this iten to Qubox and they wouldnt help us out in any way and Qubox the supplier offered us a meresly 10% discount. We have only used the gazebo once and cant use it again now, so we have poured £90 down the drain more or less. I cannot believe they said it wasnt covered for wind damage, we live in the North East of England not the Caribbean. All i can advise everyone is to avoid buying any products from Qubox or Sunjoy at all costs, they will definelt not look after you if you have any issues - absolute joke !!

I bought a product that says it works within 4 weeks, what a load of lies, states they refund full amount if it doesn’t work when I emailed them they offered me a silly refund. Don’t waste you money on this company

the marketing is well done, and their products are sold in many places so it seems like it would be decent but the customer service was very sneeky and did everything they could to get out of refunding me for a shipment that never was. The refuse to refund something never sent is outrageous, but i had to really threaten them with a claim through my credit card, many many many times before they finally issued the refund - 5 weeks later.