LOS REYES SUNGLASSESReviews of sunglasseslosreyes.com

I ordered two pairs of glasses on 03/24/2026, still no update on order 115487. I have attempted to contact them via e-mail multiple times and still no response. If the glasses take time to deliver that is not the issue, it is the lack of communication from this company. Please update me on my order status!

Could not talk with anyone, they will only do email after several request to talk with someone. I placed order in november and was to ship in two weeks. After several emails i was told they were out of stock and would be January before my order would ship. I request refund but they would not refund even though there site still showed all in stock. I did get them in January. I continued trying to contact them and they stopped replying and refused to have manager or anyone else talk to me. DO NOT ORDER FROM THESE PEOPLE THEY ARE A SCAM GLASSES ARE NOT AS THEY ADVERTISE.

We placed an order for the buy one get one sunglasses. We received one pair that was correct and the other pair was unfortunately not the pair we had ordered. I reached out to their customer service on March 10, and they responded back right away. I even included pictures of our packing slip and the items that we had received in our order. They stated that they would correct this mistake and reach out to the fulfillment team and get back to me as soon as they had heard something. That was the last time I heard from them, and it is currently April 3. I have reached out to their customer service two more times asking for updates on where we were with fulfillment and shipping the correct pair and have heard nothing. Honestly, at this point, I just would like a reply from them.

Terrible customer service and extremely long shipping times. If any part of your order is preordered or back ordered they will it ship any part of it until it’s all “in stock” no matter how long it takes. They will not issue any returns, exchanges or refunds. Buyer beware! Don’t waste your time or money.

Ordered 2 pair of sunglasses and paid to have them withing 2days just to get an email saying thet will be delivered after April 15th. What was the pointt of express? Might be good sunglasses but with the misleading website i will never order from them again.

I ordered the sunglasses with a hard storage case. The glasses finally arrived on the 26th of December. When I opened the box I had 2 pairs of sunglasses with spare nose pieces. The storage case was missing. I immediately emailed them. I’ve contacted them a few times the only response was the item was out of stock and they’d get back to me which they haven’t. The glasses are nice it does take a bit to get your items but you will not get all you order. They delete it turn off comments on social media that are negative or trying to inquire on orders. Buyer beware!!!

These guy are bad all the way through. Placed an orderd mid December showed up end of January. Got the wrong items, sent an email the next day. 6 weeks later get a reply stating to send the wrong pair back. Send it back?! Do they think i'm crazy, then i'll be out the wrong glasses and the exchange glasses as they'll never send them back. I'm not one to leave reviews but los reyes is trash, stay farrrrr away. They are full of excuses and blame everyone but themselves when they are the only ones to blame.

First of all, it took them almost a month to deliver so my order was late - I couldn't gift it to my recipient on time. Secondly, I finally did receive the order but was missing an entire product! I contacted them multiple times via email and social and NO RESPONSE!