LOS REYES SUNGLASSESReviews of sunglasseslosreyes.com

Placed an order on 11/26. They printed a shipping label on 12/6. As of 12/30, the order has still not shipped. They didn’t tell me there was a delay in my order until I reached out 3 times to customer service. They blamed the delay on fedex shipping being stuck at customers, and that was a week before Christmas. Still no update on shipping. Won’t be buying from again

This company is a scam; do NOT order anything from them.

This company is a complete scam. No communication about delayed Christmas orders, it is now after Christmas and I still don’t have a ship date and they are refusing to refund my money which is illegal. They also sold inventory that they didn’t have which is also illegal. They did not say this was a preorder. Why would anyone buy preorder items for Christmas? No communication, and offering no solutions. Also deleting complaints on social media. The most unprofessional situation I have been involved in. Disputing for fraud. Update: The owner is completely unethical. Dominik just sent me an email blaming me for misunderstanding that my order was a preorder even though no where did it say that and I received a confirmation and immediate ship date. Gaslighting customers after ignoring them, not communicating, admitting they screwed up and then changing their story to blame the customer is wild. Do not support this company, their business practices are awful!

Terrible customer service. Order 2 sunglasses that showed in stock on their website. Waited for over 2 weeks for shipment and nothing. Reached out to the company via email and they stated that the glasses were not in stock. Sent them back another email w the screenshot clearly showing in stock on their website. They responded stating that it was their mistake and they thought i ordered youth glasses. They then stated that the glasses were in stock and they would send them priority mail so that they arrived prior to Christmas. When tracking finally came thru, this showed shipped standard ground with a delivery of 12/31. After I asked them why they didn’t ship as promised they were dismissive of email and did not address their shipment issue. Poor customer service, this company seems to not understand service.

Ordered on December 5th with the guarantee they would be here for Christmas. They just arrived today, December 26th, and the shipping label wasn’t created until the 24th. Very disappointing.

As you can see from the reviews, this company is going to tank, and it's no one's fault but their own. Ordered 4 sunglasses on black friday. Here we are, christmas day, still no sunglasses. The order showed they were supposed to be here by December 12th but then they never left the warehouse. Did the company reach out to let their customers know about shipment delays? Nope. Because it would appear they were selling items that were actually out of stock and their new shipment got held up repeatedly. People understand shipping delays that are out of your control but you MUST communicate with your customers to let them know. And, duh, if you're selling items that are out of stock then you better make it clear its a pre-order. This company just prays you forget and will only answer with generic responses when you reach out to them first. The first response said "please dont worry, plenty of time until christmas and we will get it to you in time" and the second just explained their shipment is stuck in customs. They delete comments on Instagram claiming its to keep customers from panicking. But HELLO they are panicking because you aren't communicating! If you reach out with an apology the second there is a delay, then no one would panic in the first place. This is the worst damage control I've ever seen.

Ordered 4 pair (BOGO OFFER). Got the same form email every one else in the feed recived ;processing/fulfillment BS. Was due to arrive 12-12 /12-17. Christmas eve and I had nothing for my nephews. I AM so mad. Calling my CC company asap and reversing the charge $116 for FRAUD!!!!

Placed an order on 11/30 for my son for Christmas. No order updates until I finally reached out earlier this week. It took two emails for a response. Same excuses as everyone else - backordered, but they didn’t even bother to let me know. I’ll be disputing the charge with Chase on Friday.