Sundance CatalogReviews of sundancecatalog.com

I ordered shoes that were to arrive in 2-3 days. It now has been19 days, two calls, and approximately 30 minute hold times. In addition, I sent two unanswered emails. Once I got to the associate, s/he were helpful. Both times I asked for a manager; she responded quickly, and I was able to cancel my order. However, I will NEVER order from Sundance again. Clearly, handing over to the SHOP app has been a disaster. Sundance, clean up your act or let it go. Never again, Sundance.

Now an ugly catalog, website and clothes. This was a magical retail experience and set a high bar for beautiful artisan goods. My decades-long go-to for home decor, furniture, jewelry, shoes and clothes. I will not be shopping Sundance.

I placed an order 3 months ago, I was told the item was back ordered to April 15th, then May 15th. I called 2 weeks ago to check on the status and was told that the top I ordered was in and going through quality control. I called again today and was told the exact same thing. To add insult to injury I had to wait 10 minutes just to do a live chat, in the meantime I was on hold with their 800 customer service, I was on hold with them for 26 minutes before I gave up and hung up. This company charges a LOT for their clothing, you would think that they would have top notch customer service. I am a pretty loyal customer, but this might be my last order.

I tried to call Sundance and I was on hold for 21.19 minutes. I finally gave up. I absolutely used to love this catalog but since it has been sold it is a complete disappointment. Not only is the catalog a disappointment but also trying to contact Sundance is ridiculous. Sundance has been so wonderful for so many years but now it is just a bust. Sad to see that but I will not be purchasing anything from them anymore. And my friends have ordered and paid for the items but after placing the order it turns out that Sundance dosen't have the product and it takes 3 or 4 weeks for the buyer to get their money back. That is just bad business all the way around. Don't order from Sundance because they may not have what you have ordered and then you can't get your money back for quite a while. I hate to post all this but it is the truth.

The items are overpriced. They mark down items but if they end in a .98 or .97 you can't return them. They used to be a much better company. I would run not walk away from them.

My wife ordered a very nice dress that she planned on wearing to our daughter's wedding. Upon its first arrival was deemed to be too big. She sent it back for an exchange. This is when the problems started. We were told on several occasions that it was in packaging and would be delivered within 4-5 days. 3 months later still no dress. They blamed it on their new system. Very disappointed. Terrible communication and customer service.

I ordered earrings from the catalog for my wife's birthday that she had admired. There was no indication that the earrings were not in stock and Sundance promptly processed the credit card payment. I had to place the order and do a customer service inquiry to find out what had happened. Almost 8 weeks later, and well after the birthday, the earrings arrived. After reading a recent article in the Salt Lake Tribune as well as the reviews below, the reason is obvious. Interesting reading to be sure. While I would like to support the talented jewelry designers who supply Sundance, The Sundance catalog will hit the trash unopened from now on.

The jewelry prices are ridiculous, especially for a leather strand necklace with a few turquoise disc's on it. Hit up the bead district in Manhattan, you can make 10 of those or more for what they are charging in the 2025 summer catalog I'm done!!