Sundance CatalogReviews of sundancecatalog.com

I was a loyal customer until they screwed up a very important gift order. Once they admitted to a packaging error resulting in only one of the two gift items getting shipped, they told me the only way to remedy on the timeline I needed the gift delivered by would be for me to pay for the item again and await reimbursement/credit. They want more money up front for a mistake that they made, ridiculous! I don't mind paying more for beautiful items, and yes, they are overpriced. But, when I pay for an overpriced luxury item, the customer service should be stellar! Sadly, this company falls far short.

I ordered a t-shirt for which I was charged $10.95 shipping, way more than other companies charge for such a light weight item. It took a long time to arrive, and the color of the actual t-shirt was faded compared to the picture online so I immediately returned it using their shipping label. Finally, 20 days after mailing this back I got a refund after two calls. I will never order from Sundance again.

Sundance shipping and handling charges are high. You may think that this leads to a faster and more efficient receipt of your item/s. You would be wrong. Sundance no longer sends you a confirmation email when you place your order because they do not want you to know how long it takes to actually ship an in stock item (and if it isn't in stock, they may continue to change the backorder date without any notification... you will need to go through the order process - without pressing 'place order' - again to see what current backorder date is for an item to get an idea of when you MAY receive your item). Apparently, getting an in stock item shipped out can take several days. Once your item is shipped, good luck getting accurate information from a customer service representative as to when you might receive the item. Sundance shipments always take a LONG time to make it from ship date to actually receiving the item. If you call to ask why your package has been sitting at a FedEx facility for three days after traveling for 5 days across a few states, customer service will tell you that they can't contact FedEx until after 7 business days to see what is going on. Or, a customer service representative may tell you that there were too many packages on a FedEx truck, and that is why it wasn't delivered that day (as estimated in their email message), but would be delivered tomorrow... even though tomorrow tracking will indicate that a message had been sent to Post Office to pick up the item. Why is it that a moderately high end company's shipping process operates like we are still using the Pony Express? This is just my most recent order experience (and it is only for one of the items on this order), which will be my last. My years of ordering from this company are over. Great items, bad customer service and shipping process. Not worth the headache.

Placed online order to Sundance Catalog on 5/17/2021. Wrong item received 5/20/2021. Emailed Sundance customer service 5/20/21 with order confirmation and photo of wrong item received, requesting corrective action by Sundance. As the error was entirely on the part of Sundance I expected Sundance to correct it (as other online merchants do). Sundance responded by email that I would have to: return the wrong item, complete the return information packing slip asking for exchange to original item ordered, include payment information for original item ordered plus shipping. Refund would be issued for wrong item once return received. I emailed the return information packing slip (photos) completed with wrong and original items but declined to pay for original item and shipping costs as the error was entirely Sundance's error. As of 6/2/2021, there was no response from Sundance, nor receipt of original item ordered. My email of 6/2/2021 was met by Sundance with directive by email to return wrong item, then they would take action. To say that Sundance is not trustworthy, nor competent, is an understatement. They make an error but want customer to be accountable. They provide no customer service and take no responsibility for their errors. Very BAD merchant!

For the prices of their merchandise....Customer service is horrible. They charge shipping for returns (on a $400 jacket). Have to wait for almost every order because it is on backorder. I love their style but that is not enough to get me to ever purchase again. They used to be so reputable...I don't know what happened, but they are an awful company.

this company is a cess pool. that's being nice. Never received our order. I don't think they care one way or the other. had to go though our credit card. all I can do is spread this poisonous company around the community.

I have always liked their clothes and quality on Sundance. However, lately I wonder what is happening to the company. I was promised a back order in February and it has yet to arrive. I have ordered a topaz ring and honestly, the quality of my cheapest fashion rings is better. Very sad... They keep changing the availability dates of clothing, too... Very sad for the price they’re asking on some items...

Terrible customer service for over priced items and shipping! My package was lost....most of the time I could not understand what customer service reps were saying...I was told fed ex driver delivered package but when I called fed ex..they told me my package was delivered by smartpost...I called Sundance back...they said it was already delivered by fed ex....back and forth..back and forth...so here I am out$100...Sundance is the WORST! Never will I order from them again!