Sundance CatalogReviews of sundancecatalog.com

The clothing is admittedly gorgeous and quite pricey, but what a poorly managed brand and company!! I ordered a top & a beach cover-up on Feb. 20th, but the Jeena cover-up was backordered til 02/26 which was fine by me. The top shipped quickly, was cute and fit mostly as expected. But over the course of the last 2 months, the backorder date for the cover-up was pushed back by days & weeks on a daily basis. I contacted support over and over, only to be told nothing beyond what I could see in the catalog. No one has any clue and allll sorts of excuses - the weather pushed delivery back, etc. etc. Why even have items in your catalog available to order when you don't have them and they can be backordered literally for MONTHS ON END???!?!? I've NEVER had this issue with any other company before, and customer service is essentially useless. My first vacation in over a year is in May and was once again told it was pushed back again from 04/16 to 04/30. I got fed up and cancelled. AVOID

I order frequently to find the items on backorder for four months. When I order, I do not see the "Out Of Stock" mentioned as it's not visible enough. This is unfortunate. In my opinion, they need to hire buyers who better understand the market opportunity. They are damaging their brand. I am about done with these guys after multiple occurrences. I ordered items as gifts two weeks ago and they will not be delivered until July - FIVE MONTHS LATER - REALLY???

Purchased a ring from the catalog. Was backordered for months. Customers service never notified me. I had to reach out twice for status update. Finally the ring arrived and it was so cheap looking. So disappointed.

i am so disappointed in sundance catalog and their lack of customer service. you would think that a retail business would be interested in their customer satisfaction. here is the scenario: 1. ordered a tee as a gift on 11/19/19 2. received a package from sundance with my name on the front, but some else's order in the bag from new jersey. 3. called and sent the package back right away; however, i got 4 phone calls from sundance asking what the problem was with my shipment. um...it wasn't mine...and i sent it back... 4. it is now 16 days later, after i was told it would be express delivered to me. 5. i live chatted with someone today to see where the package was and if the 25% discount could be applied that is now being offered as i have yet to receive it. no. i can't because i ordered it in November and that is the price i agreed to pay. the funny thing? they haven't sent it. now it's back ordered. this is a gift for someone on friday. 6. the lesson is this: sundance is completely unreliable. i keep trying to give them my business and get disappointed. 7. they obviously make so much $$$ that they have no interest in their customers. 6.

When so many other clothing companies offer free shipping (at least with minimum purchase) and free returns, why doesn't Sundance? It's ridiculous that I paid almost $20 in shipping and then had $8 withheld from my return for shipping. Obviously, these are inconsistent fees, but I shouldn't have to pay for either. I took a chance because all 3 of the dresses I ordered appeared worth it on my computer screen. Mistake. $30 mistake that won't happen again. None of the dresses looked as nice in person, so they all went back.