Sundance CatalogReviews of sundancecatalog.com

Sundance clothing rarely fits the way you expect. They always charge shipping & return shipping. None of the better quality stores, such as Johnny Was, Nordstrom & even other less explensive brands, charge shipping or return fees.

I would rate zero stars if I could. I have things from then for the past 20 YEARS!! On 7/22/25 I placed an order just under $200.00 for two shirts and earrings during their 80% off sale which was a joke. Then found out that all their creditors haven’t been paid, tons of their work force through their website’s chat option have been let go, that they won’t cancel any orders even though they claim that they don’t know when and if, an order will even go out! I had to call up my AMEX card to dispute this charge because as AMEX has said, they might go out of business before any shipping and I’d be out my money! BUYER BEWARE don’t order during this sale you won’t get your money back!!!!!!! !!!

I think Sundance Living is a scam--took my money ( abt $400.00) and nothing was sent. Never had a problem when it was Sundance Catalog. Do not order from here--this probably is not a legit site

Long time customer with no past issues. Purchased through the final sale on July 24--order was confirmed. Status hasn't changed in 10 days which is not normal. I did send an email, no response yet. I am concerned that I will become a creditor in their bankruptcy. Not sure it is safe to purchase from their closing sale. Be warned.

Purchased a sweater that stated final sale but did not say that my order could not be exchanged for a different size. They still showed the size I wanted for sale online. Went on Chat, they said that exchange and return "are the same thing". They are not. Check out the dictionary! They wouldn't have lost a dime on the sale, and I told them I would pay shipping both ways. Chat person couldn't do anything and told me to call their 800 number and I would be able to speak to someone who could help me. I called the number. This person couldn't comprehend the difference or the logic behind keeping me a satisfied customer vs. never buying anything from them again, all at no cost to them. Per Sundance, all purchases were final sale effective 6/23. Even though I purchased this July 12th without any notification about that. Figure that one out. The rep told me that if I wanted the sweater in a different size I should just purchase and I guess eat the $150 for the sweater I can't wear. I wouldn't be surprised if they're going out of business with this numbskull policy and no one able to actually make a logical decision.

They are actually going out of business, they e-mailed about their close out sale. They owe me $342.00 since April and I am seriously worried about getting it back. I shopped with Sundance for 25 years, most of my wardrobe and jewelry is from there. There really isn't another store like what they once were and it is really a shame what has happened to them. I read on a Utah newspaper that many of their jewelry craftspersons were asking for their jewelry back for fear of being shafted, that the store changed hands and in 2023-2024 most of their staff, including their buyers, left - and it shows. Sad. Not sure what to do next about my refund. They are supposed to be taking the charge off of my credit card - how hard can that be ?

Purchased a dress that did not state final sale nor did my order confirmation state final sale. I contacted them to return the dress. Per Sundance, all purchases were final sale effective 6/23. If so, all order confirmations should state final sale. Stay away.

Poor customer service. No refunds on products that were shipped damaged. Do not purchase from this store/company.