Sundance CatalogReviews of sundancecatalog.com

Items not delivered timely, customer service is useless. I spoke to several customer service reps and all told me a different line of BS. Avoid this seller.

Bought a purse in Scottsdale that within 60 days had the metal clasp fall apart. Contacted customer service and was told to mail it back. I did, at my expense, and had nothing but a month of 'we didn't receive it' excuses. I have been a customer for many years and expected a replacement, repair, or refund. Instead, Emmerson in 'customer service' kept sending me cold emails in response to my frustration of their lack of response. A month in with upsetting dead-end treatment, and a 'ticket number' that the call center says they do not have anything related to that number. Time passed and I recently received a partial refund check with no explanation or apology. Emmerson is still waiting for the return, per his email. Totally unacceptable for a company that presents as upper-end. They should work harder to keep customers and show a little love & support.

I ordered something backordered. Should of shipped 10 days after I ordered it per their website. It has now been over 30 day & still no shipment or any kind of communication. I have now missed the event I was going to wear it to. So guess what I have to pay shipping both ways!!!! Terrible customer service when I reached out to them.

Purchased a number of items from Sundance. All items are being returned because quality was subpar. They don't always identify the brand name of the clothing, and there is one in particular that is really bad. Sundance received my return on 01/26/2024 and I contacted them on 01/30/2024. I was told it would take another week to process the return because they are "busy". Unacceptable!

Their products are way over priced and the shipping costs are hugh! I was given a $75.00 gift certificate and ended up getting a black t-shirt for $58.00 plus shipping and had 50 cents left over. Such a rip off. Never will I shop with them again.

I ordered cropped pant in a size consistent with their size chart. They were way, way too big. Sent those back for refund and bought a smaller size. Not only did I have to pay shipping both ways, and they only used an expensive choice of shipping, but I waited and waited for the refund. I finally called and they said the returns hadn’t arrived for a month after I’d sent them, and that once they did show up they don’t credit your account for 6 weeks. The refund arrived eventually. The cropped pants are a nice color/pattern, but the fabric is chintzy and the mid-calf hem is too tight. I’ve bought better quality/fit at Costco for a fifth of the price.

Up date It is now November, I still do not have my money returned since September! DO NOT BUY FROM SUNDANCE

Apparently you can’t use your gift card online and have to call them so you have to create an account with them. Extremely inconvenient not to mention they will have all your data and pollute you with their PAPER catalogue. Customer service was mildly belligerent and annoyed. Will try to get the friend who gave me this card a refund. They constantly have discounts because their items are overpriced. Also, who charges for shipping no matter how much you spend? Lots of bad reviews out there. Not surprised.