Sundance CatalogReviews of sundancecatalog.com

I ordered on 3/2/25, expecting delivery by 3/9. No updates after initial confirmation of order so I emailed them on 3/10; then again on 3/14 and again on 3/17. No response to any of them so I disputed the charge on my CC on 3/18. That seemed to get their attention, and this was their response, in part: "We work on emails 1st in, 1st replied and it really depends on where we are at in the process how long it takes for us to be able to reply." I bet if they couldn't charge your card until they shipped the product, they'd sing a different tune - likely bankruptcy. I'd give them 5 stars for "How lame are their excuses," but zero stars for actual experience if zero were possible.

I am sorry to say, this catalogue is almost a scam. I ordered 3 items in the beginning of Feb. 2025. One came in a timely fashion, followed by another a few weeks later. The third, a dress never came. When I called yesterday, they explained the dress was on back order until mid-April! I cancelled the order. Why should this company hold my money for 3.5 months without an explanation. This is unacceptable.

I haven’t received my entire order yet but I needed to write that so far I am disappointed and confused. I was charged for my entire order even though 2 items are back ordered until the end of the month. Then I received an email that my entire order was delivered. I called and spoke to a nice agent who gave me lots of excuses and apologies, stating “they are working things out”. I also sent back some joggers for a different size and he said it will take “awhile” to process the return and send out the new one. Don’t think I will be ordering from Sundance again. Sad.

I have had SO MUCH TROUBLE returning an order. Requested a return label THREE TIMES and still have not received it. Beware!!!

I have had issues with my last few orders. One never arrived when I called they said it must be lost. I had been billed already. Second order same issue billed no product. Sent 2 emails no response so decided to call waited 45 minutes on hold for a rep They said it just came in and we pre bill for backorders. I tried to say that isn't right if it isn't in stock, she said that is what they are doing and then hung up on me. Terrible customer service

I'm only giving Sundance 1-star because I have to. I ordered a blouse that never arrived. After 2 weeks I emailed the company and got a non-answer. After 4 weeks I put my purchase in dispute. For then past 4 weeks it has been "under review" and I have not gotten any answers. I disputed the charge with my credit card company and have not heard anything. I will never buy anything from them again.

Packaged up a return item, took to U.S. Post Office, and was told that the "free" return label was a "hoax", and not useable. I placed a call to Sundance, waited in call queue more than 50 minutes (!!), and was then disconnected at the other end. WOW! Just like calling your cable company... The brand is toxic, save yourself the angst and move along.

My wife and I have both shopped with Sundance for years and always loved the uniqueness and artistry. Quality was always top notch and we have spent thousands with them. The last 3 purchases have been severely disappointing. Low quality, color or fabric didn't even come close to the catalog. Customer service is gone craftsmanship is gone quality is gone. Sad to say our most recent purchase will be our last. I can't believe they are burying this company in the ground.