Sundance CatalogReviews of sundancecatalog.com

I have been a customer of Sundance since they began the catalogue many, many yrs. ago. A lot of my home furnishings that are my very favorite things are items I watched for a long time, saved the money and was overjoyed to finally purchase. The furniture was expensive, but not insanely so (as the “one of a kind” items now are). The quality was OUTSTANDING and I still have all the big purchase items and LOVE them to this day. The customer service was solid for many years. Then I watched as cheap goods slowly took over. Then I watched poor quality clothes roll in. Then I saw my beloved home furnishings offerings disintegrate. The reason this is so sad to me is because they had NO COMPETITOR on the national level! How can you mess your division (that was profitable for years) when you have no true competitor that offers the styles, uniqueness and quality you have? The new CEO is the absolute WORST. The rebrand is horrible. The clothes lost all of the brand spirit and look like common things you can buy at Macy’s or any mass producer. The ENTIRE loyal customer base is made up of people that loved Southwestern and Big Sky country style, and artisan made goods. The current CEO is doing NOTHING original and abandoning EVERYTHING that the longtime customers loved. If she thought it wise to start over and try to attract new customers, I have NO IDEA who her target is: Is it Macy’s customers? Going for that demographic is business suicide due to the sheer volume of competitors whose customers have zero reason to be brand loyal. It is ironic that all these years later, I can actually afford the furniture and special home finds I used to covet for so long. I don’t have to wait two years to buy it anymore, but now, I stalk the site like a madman, hoping there will be a sudden return to the original spirit of the once beautiful brand. I have moved multiple times and so I need some furniture, but no one offers what the Sundance of yore offered. Heart broken.

We are a wholesaler working with this company and we wish we would have looked up reviews BEFORE we sent them over $4500 in goods for their catalog store, only to have them now 90 days LATE in paying their bill to us! This company looks to be ready for bankruptcy and can't even pay their bills to their many creditors! Buyer beware getting anything from them! Any companies out there if you send any product get FULL PAYMENT UP FRONT BEFORE SENDING! We filed with the BBB as we are trying to warn others as much as possible.

Horrible! I placed an order 3 weeks ago and every time I contact customer service it is a different story. Apparently one item"sold out" and another will "be shipped today" - keep hearing the same excuse. Will never order from them again!

0 stars if I could. Paid for two day shipping. Even emailed the company to make sure it would ship on time. It never shipped and it’s now 5 days later. Having Amex dispute the charge. Trying to get a return on another item-requested that the same time and still nothing. Will be reporting them to BBB

Sundance did not post my review because it was negative. That puts their reviews in a whole new light, in that they are curated to only post selected positive ones. I had written a negative review because their return "Smart" label was deceptive. Neither the Post Office nor UPS accepts Smart labels, and they had no idea who does. So, I had to pay $15.85 to return a dress, which should have been the $8.95 they "charge". In California it is illegal to post a certain price and then not honor it. Also, I do not know a single online retail site that charges a higher shipping rate the more you buy. All other sites charge less shipping, or free, if you purchase a certain amount. So, I would warn shoppers that: #1 their return labels are not valid anywhere so the customer has to return the item at their own cost #2 that they do not post negative reviews.

Website is completely weird, not customer friendly, account access is convoluted. Catalog has far less in the way of variety, style and quality in clothing, jewelry, furnishings, quality, presentation and the sizing is very different too. Customer service is not easy to connect with. Clearly the company has been taken over by tasteless space aliens. After 30 years as a customer, adios Sundance. Big loss for the many longtime fans like me.

Received my package in a timely manner. However, the items were of poor quality so I initiated an online return. After completing the required fields, I received a message stating that they would email me once they “approved” the return. (These were not final sale items. They should not require approval). I waited nearly two weeks with no approval email. I pulled out the invoice sent with my items and realized there was a prepaid return label sticker. I used the prepaid label and mailed the package off via USPS. About a week later the package was returned to me POSTAGE DUE. Sundance refused to accept the package and returned it to me. I called customer service and was chided for using the label. I was further schooled by the customer service agent and told that “no one uses the labels on the invoice” and that if I had been a little smarter I “would have realized that because the label didn’t have a barcode on it, it’s was obviously invalid”. Finally a return label was emailed to me. I returned the package and will be surprised if I actually get a refund. All of the above was written in an online review of the items, which Sundance never published. In fact, Sundance has scrubbed ALL reviews from their website. Clearly, this once storied retailer is circling the drain.

They make their products appear nice but you receive JUNK glue seeping out of belt, unreal how bad it was, and I've been dealing with them for 1 month to return it. Countless emails, and they still shorted me on the refund!! For selling JUNK and making returns IMPOSSIBLE