FRANK
HORRIBLE CUSTOMER SERVICE
If I could give them a zero star I would. I tried to order some products but the representative (English was not her primary language) kept screwing up the order. I then asked her to cancel the ENTIRE order and she reassured me that would take place, Unfortunately some of the product was sent. I tried for days to contact these people to no avail. Finally, I spoke to someone who told me I would have to pay for return postage.OK..Fine. Now I get an email stating more product is on it's way. These people are horrible. I've already called my credit card company and placed the entire matter in dispute..Hours wasted!
Response from Sun Coast Sciences LLCDec 22, 2025
Hi Frank, Thank you for sharing your experience. We’re truly sorry for the frustration and stress this situation caused—we completely understand how upsetting it is when things don’t go as expected, especially after you clearly asked for a cancellation. We never want any customer to feel unheard or misled. Our team works hard to communicate clearly and accurately, and we’re sorry that your experience fell short of that. If any product was sent after a cancellation request, that’s something we would absolutely want to review and correct. Likewise, if additional shipments were triggered in error, our goal would always be to stop them immediately and make things right. We also understand how exhausting it can be to spend time trying to resolve an issue. While customers are typically responsible for return shipping, we never want the process to feel unfair or overwhelming, and we’re always open to reviewing individual situations to ensure the outcome is reasonable and supportive -- especially if we made a mistake. At this time, we don’t have enough information here to locate your account, but we genuinely want to help. Our Customer Happiness team is available 24/7 through the support page on our website, and returns, cancellations, and order details can also be managed through our self-service portal at help.suncoastsciences.com. If you choose to reach out, we’ll be more than happy to review everything carefully and work toward a resolution. We truly regret that this experience cost you time and trust. Helping customers feel supported—and making things right when something goes wrong—is always our priority.