Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCJun 1, 2026

Thank you for sharing your feedback, Louise. We're truly sorry to hear that DermaBright MD has not delivered the results you were hoping for, and we understand how frustrating that must be after using two bottles. Because everyone's skin is unique, the time it takes to see visible improvements can vary depending on factors such as skin type, the nature of the discoloration, and overall skincare routine. While many customers experience positive results, we understand that every individual's journey is different. The good news is — our team is here to help you get back on track. After reviewing your account, we can see that you contacted our support team in January regarding your concerns. We were glad to provide guidance at that time, but unfortunately, we haven't heard from you since. We would have welcomed the opportunity to continue working with you and explore additional ways to support your results. Our Wellness Coaches are available to review your current routine, discuss how you're using DermaBright MD, and provide personalized recommendations that may help optimize your experience. We believe that ongoing support is an important part of helping our customers achieve their skincare goals. We'd also like to remind you that every Sun Coast Sciences order is backed by our 365-day guarantee. Our goal is always to ensure our customers feel confident and supported, and we're committed to finding a solution that works for you. Please reach out to our Customer Happiness Team at your convenience. We'd be delighted to assist you further and discuss the options available to you.

Response from Sun Coast Sciences LLCMay 28, 2026

We’re truly sorry for the stress and frustration this experience caused you. We completely understand how concerning and unsettling it would feel to see an order you don’t believe you placed, and we appreciate you taking the time to share your concerns. After carefully reviewing the situation, we found no indication that your personal or financial information was obtained through our systems. Orders placed online require billing and shipping information to be entered during checkout, and we do not have the ability to independently access customer credit card or PayPal account credentials. Even though the order had already shipped before we were contacted, we still processed a full refund for you promptly because we never want a customer to feel stuck or unsupported. Tracking associated with the shipment also shows the package was delivered to the shipping address entered at checkout. See tracking: https://tools.usps.com/tracking/9261290140407418088820 We also want to reassure you that your contact information has been fully removed from future marketing communications. At Sun Coast Sciences, we genuinely value customer trust and take privacy concerns very seriously. If you believe your accounts or devices may have been compromised in any way, we strongly encourage you to work directly with your financial institution or PayPal to review account activity, update passwords, and take any additional security measures they recommend. While we understand this experience may have damaged your confidence in us, we do sincerely regret the frustration it caused and wish you all the best moving forward.

Response from Sun Coast Sciences LLCMay 23, 2026

We’re sorry to hear you’re not seeing the results you hoped for just yet with Total Package Serum! Everyone’s skin is unique, and sometimes it takes a bit of fine-tuning to discover what works best for your individual needs. The good news is — our team is here to help you get back on track. Here are a few ways to help maximize your results: Stay consistent: Total Package Serum is designed to work gradually. For best results, apply as directed — typically once or twice daily — for at least 8-12 weeks before evaluating progress. Use the right amount: A little goes a long way. Applying more than recommended won’t speed up results and may reduce absorption. Start with clean, dry skin: Applying to freshly cleansed skin allows active ingredients to absorb more effectively. Pair it wisely: Products containing strong acids, exfoliants, or retinoids can interfere with results. If you’re using multiple treatments, try applying them at different times of day. Hydrate and protect: Following with a quality moisturizer and daily SPF can help your skin retain hydration and stay balanced. Consider your overall wellness: Hydration, diet, and sleep all play a role in your skin’s appearance. If you’ve been consistent and still aren’t seeing the results you’d hoped for, we’d love to help fine-tune your approach. We would be happy to arrange for a quick review with one of our Wellness Coaches. During your review, our team can go over your current routine, discuss how you’re using Total Package Serum, and explore ways to enhance and accelerate your visible results. Our goal is to help you feel confident and satisfied with your experience — and we’re happy to guide you every step of the way. Please reach out to our Customer Happiness Team, and we would be delighted to support you further!

Response from Sun Coast Sciences LLCMay 23, 2026

Thank you so much for taking the time to share your experience, Sherie. We’re sorry to hear about your experience and would appreciate the opportunity to make this right. I completely understand how that can feel confusing — and I truly appreciate you bringing it up. What likely happened is that after completing your first order, our system offered you an ​​​exclusive add-on offer — an optional additional order that many customers choose to take advantage of to stock up at a deeper discount. It doesn’t replace your original order — it simply adds to it. Both the initial and add-on orders are combined into one shipment for your convenience, so everything arrives together. Because we process orders quickly to get them out as soon as possible, timing can be tight — which is why we’ve built in multiple ways for customers to quickly manage or cancel orders through their secure 24/7 Customer Account. We make this accessible through phone, email, chat, and our support page, and we aim to include it in every interaction so it’s always within reach. The great news is that you’re still fully protected by our 365-day guarantee on each item. When mistakes happen, we want to make sure you’re only keeping what you truly want. We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a full refund on every bottle they return, and our team is here to support that process every step of the way. When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction and so that we may address any remaining concerns you may have. Unfortunately, your review doesn’t contain enough information for us to review your account. Please contact us at 1-888-281-6816, email us at [email protected], or text us at 1-561-232-3612, so we can make this right. Feedback like yours genuinely helps us improve, and we take it very seriously because our goal is always to provide a smooth, supportive, white-glove experience from start to finish.

Response from Sun Coast Sciences LLCMay 22, 2026

We’re sorry to hear you’re not seeing the results you hoped for just yet with Total Package Serum! Everyone’s skin is unique, and sometimes it takes a bit of fine-tuning to discover what works best for your individual needs. The good news is — our team is here to help you get back on track. Here are a few ways to help maximize your results: Stay consistent: Total Package Serum is designed to work gradually. For best results, apply as directed — typically once or twice daily — for at least 8-12 weeks before evaluating progress. Use the right amount: A little goes a long way. Applying more than recommended won’t speed up results and may reduce absorption. Start with clean, dry skin: Applying to freshly cleansed skin allows active ingredients to absorb more effectively. Pair it wisely: Products containing strong acids, exfoliants, or retinoids can interfere with results. If you’re using multiple treatments, try applying them at different times of day. Hydrate and protect: Following with a quality moisturizer and daily SPF can help your skin retain hydration and stay balanced. Consider your overall wellness: Hydration, diet, and sleep all play a role in your skin’s appearance. If you’ve been consistent and still aren’t seeing the results you’d hoped for, we’d love to help fine-tune your approach. We would be happy to arrange for a quick review with one of our Wellness Coaches. During your review, our team can go over your current routine, discuss how you’re using Total Package Serum, and explore ways to enhance and accelerate your visible results. Our goal is to help you feel confident and satisfied with your experience — and we’re happy to guide you every step of the way. Please reach out to our Customer Happiness Team, and we would be delighted to support you further!

Response from Sun Coast Sciences LLCMay 11, 2026

Thank you so much for taking the time to share your experience, Paula. We’re truly sorry for the frustration and disappointment this caused you. We completely understand how upsetting it must have felt to receive a shipment notification and charge so soon after starting the product, especially before having enough time to properly evaluate your results. Your feedback is incredibly important to us, and we sincerely apologize if the subscription process felt unclear or in any way. That is never the experience we want our customers to have. We understand that automatic reorders can feel frustrating if they’re unexpected. Our subscription program is offered because many customers prefer the convenience and savings, but it is always optional, and customers can manage, pause, or cancel their subscription at any time through their account or by contacting our support team for assistance. We genuinely hope you do begin to see positive improvements in your skin with continued use of the product you already have. If you ever decide to give us another chance in the future, we would truly value the opportunity to provide you with a much better experience. Thank you again for sharing your honest feedback — it helps us improve.

Response from Sun Coast Sciences LLCMay 8, 2026

Thank you for sharing your honest feedback, Mary. We’re truly sorry to hear that your experience hasn’t met your expectations, especially after using the product consistently for two months. We understand how disappointing that can feel when you were hoping to see improvements in age spots and wrinkles. While many customers report gradual improvements over time, we also recognize that skincare results can vary from person to person, and we never want anyone to feel discouraged or unheard. Your experience and perspective are important to us, and we genuinely appreciate you taking the time to share them. We also appreciate your comments regarding our subscription option. We understand that automatic reorders can feel frustrating if they’re unexpected. Our subscription program is offered because many customers prefer the convenience and savings, but it is always optional, and customers can manage, pause, or cancel their subscription at any time through their account or by contacting our support team for assistance. Most importantly, we want you to feel comfortable and supported with your purchase. Your order is covered by our 365-day guarantee, and we’re here to support you every step of the way. Thank you again, Mary, for giving our products a try and for sharing your experience with us.

Response from Sun Coast Sciences LLCMay 5, 2026

Thank you, Evelyn, for taking the time to share your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to make this right. Our shopping cart defaults to a subscription option at checkout because it offers the best overall value, including savings, convenience, and consistent delivery so you don’t run out. This is a recent update that we have implemented into our system after receiving feedback from our customers. This option is especially popular for topical products, where consistent daily use is key to seeing and maintaining results. Many of our customers prefer a subscription so they can stay on track without having to remember to reorder. If the one-time purchase option isn’t selected before completing checkout, the order will be processed as a subscription by default. The good news is, you’re always in control. You can manage, update, or cancel your subscription at any time through your Customer Account: help.suncoastsciences.com. Additionally, our Customer Happiness Team is always here for you. Many customers find that staying on subscription helps them get the best possible results while enjoying ongoing savings, but you can adjust it anytime to fit your needs. Please know that we take feedback seriously as we continue working to improve our process and communication. We’re glad to see your refund has been initiated, and we’ll continue to monitor it to ensure it’s completed as expected. If you have any additional questions or would like us to review your order in more detail, please don’t hesitate to reach out to our support team directly—we’re here to help.