I received a cheap looking wig that doesn't look like what advertised. When I ordered I did not receive tracking number. Even though I took pics of it showing it never been used still they are refusing to refund my money. I have checked in the BBB website, this company does not exist.
Response from Sunber HairAug 23, 2023
Hi Eglal Ahmed, We are really sorry for the unhappy experience.
we offer a 30-day return service when you receive the hair. Items can be returned in their original factory condition (unaltered, unworn, undamaged, and with tags attached to the original packaging). Please make sure that the wig is INTACT and that the LACE has NOT been cut.
To proceed to return, pls provide the hair pictures or videos smoothly and contact our customer service by email ([email protected]) or online communications. we will check and help you solve the problem more quickly.
Sunber warmest wishes you good luck, good health, and good cheer.
Sunber Hair Store
KE
Kendra
I don’t usually do bad reviews but…
I don’t usually do bad reviews but something is telling me this is going to be a long process. I ordered my wig on 7/27/23 because they advertise 3-5 day shipping. Their website says nothing about a processing time of 3-7 days for customizing. I did not know the wig I ordered was considered custom and it showed they have 48 in stock when I ordered. Every time I go to the site it is updated with a higher number that they have in stock of that unit. I still haven’t received a tracking number and it’s day 6. I reached out to customer service, but all they will tell you is that they have a processing time of 5-7 days which is false advertising in my opinion. I’m hoping that the hair that eventually gets sent is decent or this will not be my last review.
Response from Sunber HairAug 4, 2023
Hi Kendra, We're frightfully sorry about the unpleasant shopping experience.
The wig you purchased is part of our hot-selling pre-cut series products, there are a lot of shipments every day, the production of lace wigs is slower than machine-made wigs, because the hair of the lace part needs pure hand weaving, and the colored hair needs to be bleached and dyed, compared with the natural color hair, the production progress of the color hair products is slower. Even if the workers work overtime for production, the stock is still very tight. so the inventory on the website cannot be synchronized temporarily. the price difference needs to be paid if changed to a longer length. if you're not willing to wait for it, we also accept to exchange or cancel it.
pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly.
Sunber warmest wishes you good luck, good health, and good cheer.
Sunber Hair Store
NI
Nicki
I ordered from here hoping to get a…
I ordered from here hoping to get a certain pattern of curly bundle hair 20 22 and 24 inch and i realized I hadn’t received the hair when it said ship time was 3 to 5 days. I wrote them and they said the hair needed to be customized and they offered me jerry curl. I was trying to dispute the transaction and ended up canceling since they kept writing me to cancel it and told them they could send the jerry curl pattern same length since that’s what they offered. The hair arrived and it was not the same length what so ever and I’ve had the jerry curl pattern countless times and the length sat right on my shoulders literally. After the fact it was already installed it also matted to no return! Of course curly hair tangles easy but for it to matte like a big dread throughout the day I’ve never experienced that before. They argued with me about what I received about the length saying they sent the correct pattern and also about it matting when I sent pictures of proof and everything.
Response from Sunber HairJun 8, 2023
Hi Nicki, We apologize for the unpleasant shopping experience.
first,for the hair bundle, The length means the stretched length,it means the hair bundle should be measured from the longest length of hair to the bottom. Curly and wavy hair of the same length is shorter than straight hair of the same length. because Curly and wavy hair bundles are produced from straight hair.
compared with straight hair, curly hair tangles easily because it is typically dryness. Matted tresses occur when the hair doesn't have enough moisture, which can cause the curls to mat together. there are some things you can do to manage curls that tangle easily. Your hair will need washing and conditioning more frequently to deal with this. Using a detangling product is a great way to support your hair care regime.Avoid knots in the shower by washing your hair in sections and in a downward motion with a gentle shampoo.Using a detangling product is a great way to support your hair care regime.
pls, ask for help by email ([email protected]) with any questions.
Sunber
MA
Matt A.
Text spam
Someone used my phone number to place an order with this company. I've tried to opt out of their marketing texts about 10 different times but they will not stop texting me.
Response from Sunber HairMay 4, 2023
Hi Matt Armstrong, Really really sorry for the inconvenience.
We will recommend similar products based on your order history, and we apologize if our marketing texts bother you. We strive for customer satisfaction, and considering the failure to block marketing messages, we suggest that u can contact our service to delete your account to stop receiving it in the future.
pls, ask for help by email ([email protected]) with any questions.If the email didn't work, we also have a chat online service or WhatsApp, to solve this problem asap.
Remember me to your family
Sunber
NI
Nicky
As a hairstylist reading these reviews…
As a hairstylist reading these reviews I just want to say be careful out there! These good reviews . They pay people to write a bunch of good reviews so you consumers could fall for their bull shitttt !
Response from Sunber HairMay 4, 2023
Hi Nicky, Really really sorry for the inconvenience.
Each opinion is important, whether good or bad. Products meet the needs of the masses, but not everyone's needs.Every evaluation comes from the real feelings of buyers. we never pay people to write a bunch of good reviews. if we do it, we will be punished by website platform.
pls, ask for help by email ([email protected]) with any questions. If the email didn't work, we also have a chat online service or WhatsApp, to solve this problem asap.
Remember me to your family
Sunber
AN
Ariane N.
Cheveux très doux
Cheveux très doux
Soyeux
Impeccable
Très bonne dentelle fine et belle
Eh merci pour les accessoires
TA
Tanishia
Worst Experience of my Life
First of all. I left a review twice on their site and they deleted to keep themselves at 5/5 stars. Just goes to show they will not and do not take accountability or care about being a truthful honest company. So here is my experience:
I usually don't write reviews but this company is the most unprofessional and disrespectful one I've ever experienced. When I ordered it overcharged and i contacted them to let them know so they could refund me the difference or make it right another way. Instead they called me cheap and only when I told them to cancel my order then did they try to make it right by offering a discount on the next order. I explained kindly to just cancel my order due to their disrespectful comment to which they ignored me for 4 days after replying instantly to the first messages. Then they tried to say they sent it out already and can't refund. I refused delivery because a good business cares about their customer's experience AND money and I'd rather pay more for good quality and professionalism and they argued and tried to make me open the package and made the returning process a hassle with ignoring me when asking for a return label then 2 weeks later scolding me about returning it to sender without labels and threatening to not refund at all. Only once I took it to the post office unopened with the same tracking info and proof it was returned was I given a refund and never an apology for the blatant disrespect, unethical behavior and unprofessional way the company handled the situation. Something so small as an understandable mistake went from an easy fix to a month long disrespectful hassle. I will never support a company like that. -100/10 do not recommend and will shop elsewhere even if more expensive and will never recommend to another consumer. Hopefully you can learn from this and grow as a company but for now all I can say is bad form. Disappointed to the max; worst experience of my life and I've been in customer service and retail management for 14 years handling complaints and staff among other things. Do better.
Response from Sunber HairApr 11, 2023
Hi Tanishia, We're frightfully sorry for the unhappy experience.
We attach great importance to the problem encountered by each customer.
First of all, because the store has different activities, the discount code has different usage scenarios, and it does not apply to all products. After checking, the discount code you want to use is not applicable to flash sales. We explained it when you contact us.
Secondly, because of different time zones and time differences between China and USA, and shift work hours, your order was paid on March 9th. When you said to cancel the order at 6:00 am on March 10th, the package had been dispatched from the US warehouse at 1:00 am on March 10th. The package cannot be canceled, so we replied to you to refuse the delivery or return it when u receive it and keep it in its original status.
Thirdly, for all returned packages, it takes some time to be sent to the US warehouse. the US warehouse will check the goods to ensure that the returned package is the same as the sent package while receiving it. The refund will be processed within 48 hours by the financial department.
Finally, After checking, we have returned the full money to your original account. it may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding
pls, ask for help by email ([email protected]) with any questions.
Best wishes!
Sunber
NK
Nikki K.
I recently canceled a ordered and is…
I recently canceled a ordered and is awaiting my refund I have called and emailed but the phone is a non working number. I am just disappointed In this company when they want they payment they get it and ordered but canceled mu order before product shipping and it even confirmed that product has not shipped they still have there product so return me my money. That's all I want.
Response from Sunber HairApr 7, 2023
Hi Nikki K, Really really sorry for the inconvenience.And so sorry for that our phone number doesn't work.
We have strict order processing procedures. In order to protect your legitimate rights and interests, each order will be confirmed multiple times, whether it is shipped or cancelled.we apologize if this process gave you a unhappy impression.
your order was cancelled and the refund request has been submitted to the financial department, and the refund will be completed within 48 hours, please wait patiently.
pls, ask for help by email ([email protected]) with any questions.
Remember me to your family
Sunber
