Sunber HairReviews of sunberhair.com

Response from Sunber HairMar 2, 2024

Hi Dee- Toronto , Canada, We are really sorry for the unhappy experience. The product you ordered on February 6th cannot be shipped normally. The product is a newly launched hot-selling product and the order has to be shipped from China. It was the Chinese Spring Festival holiday at that time. All logistics were suspended and the factory was on holiday. Therefore, the customer service staff contacted you to discuss exchange after a week. If you are unwilling to exchange and request a full refund, the financial department will process it within 48 hours (except on weekends). After the refund is completed, the bank will take different time to release the funds according to different Payment methods, please check it in time. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairDec 28, 2023

Hi Tiana Percival, We are sorry for the unhappy experience. After verification, the order you purchased on December 8 was shipped via USPS on the same day and arrived at the destination on December 11. The package was returned to the US warehouse due to overtime delivery failure. After receiving the original order, customer service contacted you again to confirm the address and arrange the reship on December 18. Meanwhile, we found that your original wig is a clearance product, the limited stock has been sold out during the shipment, so we negotiated the exchange of goods via email again. Until today, we have not received your reply. Please check the email address used to register for the website in time and reply as soon as possible. If you do not agree to the exchange, we also accept a full refund. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairDec 20, 2023

Hi ShMelMelshay, We apologize for any inconvenience you've encountered. Due to the time difference between China and the United States, work is on a shift basis (no staff are available for night shifts). Sometimes on weekends and holidays, reply messages are delayed, but we guarantee that every message will be responded to within 24 hours. Your email has been replied to, please verify. The factory's inventory changes based on daily sales, it cannot be accurately synchronized on the website for the time being. We apologize for the misunderstanding caused. Therefore, customer service will contact you as soon as possible for a replacement, or cancel, If you don't agree to exchange the goods. After verification, your order was shipped via USPS, and a tracking number was updated by email on December 19. As long as the logistics go well, you will receive the package before the New Year. Please use the tracking number in the email to conduct logistics inquiries on the USPS official website. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairDec 14, 2023

Hi Ivy, We are so sorry for leaving you in this situation. And so sorry that our phone number doesn't work out for now. the wig u bought was 150% density.150% is still a nice density, giving you a little fullness of natural-looking hair. wig's density directly affects how full your wig will look after you put it on. Low-density wigs will look thinner, while higher-density wigs look fuller. We understand the importance of having hair that looks full and natural. To resolve this, we invite you to exchange it for our high-density wigs such as 180%, or 200%, designed for a fuller appearance. of course, we also offer a prepaid return label for the American market and a full refund. Please contact the customer (email:[email protected]) to obtain a label to process the return as quickly as possible. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairDec 1, 2023

Hi MsPennie, sorry for the unhappy experience. We attach great importance to quality issues. Our hair is 100% human hair which is proven by professional institutions. The burn test is a universally known, foolproof test to identify if your hair is genuine. Simply pull the strand out of the wig or hairpiece and burn it with a match. Human hair will burn slowly, giving off a very distinctive odor. Synthetic fiber, will either ball up and melt, extinguishing itself. Because of time differences between, and shift work hours, sometimes responses are delayed, but every email is ensured to be replied to within 24 hours. pls, check your spam folder as well if no reply for a long time. our return policy is we accept the return and exchange after receiving it within 30 days if the hair remains in its original condition, which means the wig has NOT been washed, conditioned, installed, colored, bleached, or worn). pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairNov 13, 2023

Hi Tami, So sorry for this inconvenience! The wig you purchased is part of our hot-selling products, the inventory produced by the factory changes at any time, and the inventory on the website cannot be synchronized temporarily. normally we suggest exchanging when the stock is not enough. of course, if you're not willing to exchange, we also accept canceling the order and returning the full money to you. Because of different time zones and time differences between China and your country, and shift work hours, sometimes responses are delayed, but we ensure to reply to every email within 24 hours. Sometimes our emails end up in the spam folder, pls check your spam folder as well if u haven't heard from us for a long time pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairOct 4, 2023

Hello QueenJDior, Sorry to bother you with marketing text messages. Marketing text messages are sent based on purchasing preferences, membership levels, store activities, etc. If this information causes trouble to you, please contact customer service to delete your information. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairSep 8, 2023

Hi Ardisia Hutcherson-Armstrong, we apologize for the unhappy shopping experience. The failure to receive the product may be due to the following reasons: Firstly, your order is not shipped because the goods need to be customized, in this situation, we suggest that you contact our service to exchange goods or cancel the order. Second, if the parcel is seized by customs, please contact the customs office to finish customs clearance and take your parcel once it has been seized. Third, delivery failed because of a vague address/business closed/refused, etc. We advise you to contact your local express to check it. Lastly, if logistics show delivered but you have not received it, please check your mailbox, front door, around the house, and ask your family or neighbors, or contact your local express to ask them where your package is. If you still don't receive the hair after doing the above, please contact your local express and make a lost claim. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store