Sunber HairReviews of sunberhair.com

Response from Sunber HairDec 18, 2024

Hi, GS, we are so sorry for the inconvenience we made to you before. But please trust that we never want such thing happen. And so sorry for the late reply, because there’s time difference between you and us, we could reply not so in time. And we will keep you update about your order with further information. If you have anything else want to know, just let us know, we will help you out asap. Please take our sincerest apology, so sorry for that we can’t find your order by your name “GS”. But we found one order which could be yours with such name “Lala Knight”. The email address is [email protected], could you pls confirm is your information? Then our specialized service customer could talk with you directly and fix all of your problem asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairDec 13, 2024

Hi, latisha, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in style colored wig, which needs customization for a while, that’s why we contacted you to change or just wait for customization. But you said you need it in urgently and want us to cancel for you. Then we canceled and refunded the order as your request immediately. Please take our sincerest apology for the long processing order time. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairDec 13, 2024

Hi, TOMESIA, We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. it is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation. While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairDec 12, 2024

Hi, bestie, we are so sorry to hear that inconvenience, our phone call hasn’t been set yet. As usual our customer will send text or email to us for help. And we tried to call you through WhatsApp about one hour ago, but we got no reply, maybe it is too late for you to pick up. So we do recommend we can just talk through text message. Our specialized service customer will talk with you directly asap by text. You can just let us know which hair you want to try, then we can help you to check the stock and price. If you need anything else, pls let us know, we will try our best to fix the problem you have. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairOct 11, 2024

Hi, Trisha, we are so sorry to hear such bad experience you had, we just talked through phone call, you said you were misled by the reviews from our other customers. We are so sorry for that inconvenience because sometimes our customer could upload wrong picture, but we have no right to change or remove their review, so we are truly sorry for this inconvenience. And pls trust that we never wanted such thing happened to you. And for the body wave wig you received, if you don’t like the hair, returning policy support you to return. But the phone call was shut down just now, so we can talk by email directly. So we can fix the problem asap If you have any other question, pls let us know, our specialized service customer will talk with you directly. Millions of kisses and good wishes!!

Response from Sunber HairSep 6, 2024

Hi, Kim, we are so sorry to hear that, we checked your these two orders, because the hairs were available in different warehouses, so we shipped them separately. That’s why the status of order shows “unfulfilled”. And we indeed shipped the hairs to you with USPS or FedEx, if you want label to prove, we can send by email. We indeed cherish you as our customer, pls trust that we didn't mean such thing heppened to you And the email with the shipping information was sent to you automatically when the package was shipped out. But we want to know is there something wrong that you didn’t receive the email message? By the way, the email you left us is this one: ki*********[email protected], could you pls confirm is it correct? And we do want to fix the problem for you whatever there is anything wrong, so our specialized service customer will contact you later, we can just talk by email. And please take our sincerest apology, we never meant to upset you in such way! If possible, please give us another chance, we will solve the problem you had! Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairAug 26, 2024

Hi Daniela S. We are really sorry for the unhappy experience. Firstly, our product is definitely of sufficient size and will not be short, it's just that the measurement method is different. If you don't accept our explanation, you can choose to return the product. May i know what is your order number ?We can solve it by email . pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairMar 12, 2024

Hi Brittany McDonald, We apologize for any confusion regarding your recent order. The product you purchased is a clearance product and the stock is limited, so the customer service negotiated with you about the exchange. Due to the time difference between China and the United States, the shift system, and being off at night. The refund request you made early this morning will be processed within 24 hours by the finance department. it may take 7-10 business days for different payment methods to display on your card statement.pls check it in time. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store