Sunber HairReviews of sunberhair.com

Response from Sunber HairMar 20, 2025

Hi, Brandi, we are so sorry to hear that and we should do apology if we did something wrong, but please trust that we never meant to upset you in such way. And we indeed thanks for your liking about our brand at the first place. Please take our sincerest apology for that we can’t find your order by your first name “Brandi” only. If possible, could you pls leave your correct full name or email address here? Our specialized service customer will contact you asap and then we can fix the problem sooner. And please give us another chance, we will solve the problem you had Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMar 20, 2025

Hi, Temmy, we are so sorry for inconvenience we made before, but please don’t worry about that our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the wig didn’t meet your expectation about the length or density, which we didn’t expect. And we are so sorry for the whole bad experience. But please trust that we didn’t mean to upset you in such way. Please take our sincerest apology for that we can’t find your order by your name “Temmy K”. If possible, could you pls leave your correct name or email address here? Our specialized service customer will contact you asap and then we can fix the problem sooner. And please give us another chance, we will solve the problem you had Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMar 3, 2025

Hi, Bobra, we are so sorry for the late reply because of weekend and time difference. For the wrong order you made before, we have canceled and issued the refund. Our specialized service customer will offer you the update by email soon. And for the second order you made, he hair you ordered is our new-in-styles wig, which needs customization for a while, that’s the reason why we haven’t shipped out yet. And our specialized service customer will talk with you directly to help you out asap too. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairFeb 5, 2025

Hi, Tiffany, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in-styles wig, which needs customization for a while, and that’s the reason why we haven’t shipped out yet. And we are so sorry for the late reply, please trust that we never ignore our customers’ message, but there is time difference and it was our New Year holiday, so the reply could not be instant back. However, we will reply the message you sent to us asap. Please take our sincerest apology for the long processing order time. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairFeb 5, 2025

Hi, Diane, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in-styles colored wig, which needs customization for a while, really sorry for the delay because of customization. And we are so sorry for the late reply, please trust that we never ignore our customers’ message, but there is time difference and it was our New Year holiday, so the reply could not be instant back. However, we will reply the message you sent to us asap. Please take our sincerest apology for the long processing order time. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairFeb 5, 2025

Hi, Yaya, we are so sorry to hear that, but our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for choosing our brand and we do feel sorry that the wig’s quality didn’t meet your expectation, which we didn’t expect. And we should be shamed about that our service didn’t meet your expected, but please trust that we never meant to upset you in such way. Please take our sincerest apology for that we can’t find your order by your name “Yaya Stylez”. If possible, can we know what is your order number? Or you can leave your full name or email address here, our specialized service customer will talk with you directly to help you out asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairJan 8, 2025

Hi, kiara, we are so sorry to for the late reply because of time difference, and we should do apologize to you for such inconvenience. And we found this order PSunber18110572 by your first name “kiara”, but we can’t guarantee that’s yours. For this order, the customer told us that she bought wrong one, and she told us that she want to change. But the hair she want to change it to is not available. So could you pls confirm is it your order? If it is, please trust that we never wanted to upset you in such way! And we have helped you to cancel and refund your money, you will get it back soon. Please take our sincerest apology, and if possible, pls give us another chance, we won’t let you down this time. And our specialized service customer will talk with you directly if you have anything else. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairDec 23, 2024

Hi, Kitha, we are so sorry to hear such bad experience you had, we just talked through phone call, and agreed to talk by email to fix the problem. Please trust that we never wanted such thing happened to you. If possible, could you please give us another chance? we definitely won’t let you down. Sunber warmest wishes you good luck, good health, and good cheer.