Sunber HairReviews of sunberhair.com

Response from Sunber HairJun 24, 2025

Hi, Clarke, we are so sorry to hear that, but please don’t worry about that our hair is 100% human hair, and we can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the hair didn’t meet your expectation, which we didn’t expect. Please trust that we didn’t mean to upset you in such way. And we do have great returning policy. If you don’t like the hair, returning for refund is totally accepted. Please take our sincerest apology for that we can’t find your order by your name “Clarke” only. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you and help you to return asap. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairJun 11, 2025

Hi, lightfirequeen, we are so sorry for the inconvenience you had before. As usual, the tracking information will be sent once we shipped out the hair. But you mentioned that you can’t track with the number we sent you, we think it could be caused by the updated tracking information. If there is any update about your order, we will offer it to you soon. Please take our sincerest apology for that we can’t find your order by your name “lightfirequeen”. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you and offer you the update asap. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMay 28, 2025

Hi, shakira, we are so sorry for the the late reply because of time difference, but please trust that we never meant to ignore your messages. And we indeed thanks for your liking about our brand in the first place. Please take our sincerest apology for that we can’t find your order by your name “shakira paul”. If possible, could you pls leave us your order number, email address or correct full name here? Then our specialized customer service will contact you and offer you the update of the order you placed asap. If you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMay 13, 2025

Hi, Danielle, we are so sorry for the late reply because of time difference and weekend. The order you paid with on May 11th was closed that day since it did not pass the security audit. And the full refund’s finished now. To protect your legitimate rights and interests, each order will verify the security of the transaction before shipping, to avoid credit card theft. Our specialized customer service will offer you the update about the refund soon. If you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMay 10, 2025

Hi, Harriett, we are so sorry for the late reply because of time difference and massive messages, but please trust that we never meant to ignore your messages. We checked the email you sent before, we replied to you within 24hours. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry for the inconvenience. And great news that the wig you ordered has been delivered. Hope you will like our hair. By the way, if you need anything else, pls contact us freely, our specialized customer service will be here all the time. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMay 6, 2025

Hi, Tip, we are so sorry to hear that, but please don’t worry about that our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the hair you received didn’t meet your expectation, which we didn’t expect. Please trust that we didn’t mean to upset you in such way. And we do have great returning policy. If you don’t like the hair, returning for refund is totally accepted. Please take our sincerest apology for that we can’t find your order by your name “Tip” only. If possible, could you pls leave us your correct full name or email address here? Our specialized customer service will contact you to fix the problem asap. If you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairApr 16, 2025

Hi, Ingrid, we are so so sorry to hear that. But we checked the order you offered us, it has been delivered 5days ago. Our specialized service customer will offer you the screenshot and update by email soon. And we indeed thanks for choosing our brand at first place. Hope there is no any trouble here. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairMar 24, 2025

Hi, Bibi, we are so sorry for inconvenience we made before, but please don’t worry about that our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And we are so sorry for the whole bad experience. But please trust that we didn’t mean to upset you in such way. Our specialized service customer will talk with you directly asap. And please give us another chance, we will solve the problem you had Sunber warmest wishes you good luck, good health, and good cheer.