Sunber Hair Reviews | Read Customer Reviews of sunberhair.com

Sunber Hair Reviews | Read Customer Reviews of sunberhair.com

Sunber Hair reviews

Showing 105 reviews with 1 star · Clear filters

D.
Mar 10, 2026
Feeling like I’ve been scammed
I placed an order on March 4th and got an email saying it was shipped on the same day. The tracking number they gave me was invalid with FedEx so I emailed them. I had to follow up twice for them to respond 4 days later with a new tracking number with a different courier. Extremely weird if you ask me.. 6 days have passed and my package status is “label created” and Sunber has not answered my emails. Their website states 3-5 day express delivery. Very close to disputing this with my bank because this is ridiculous
Response from Sunber HairMar 30, 2026
Hi there!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We also sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and slow information updates. Shipping issues are the last thing we want to happen, especially after you've had a long wait. The delivery times advertised are ideal references; actual carriers do occasionally experience delays. We will share your feedback with our logistics team and investigate the current status of your package as soon as possible. Could you provide your order information number? We will assign a dedicated customer service representative to follow up on your order issue and provide you with a satisfactory solution. We apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team
Report
Lee
Jan 15, 2026
I’m still waiting on my refund and it’s…
I’m still waiting on my refund and it’s been a while so I’m hoping they will give it back soon
Report
Claudia
Dec 22, 2025
Don't buy
It is so unfair to spend your hard earn money on a product that is a scam. I bought 2 wigs, and the curly one is the worst quality I've ever seen by far. Impossible to detangle, and it loses hair just to look at it. I was not going to write any review but I just want to advice other people to stay away from this company. I use expensive products; in have videos and photos.
Response from Sunber HairJan 17, 2026
Hi, Claudia, thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with the hair quality and tangling issues. We would like to assure you that all our wigs are made from 100% real human hair and undergo strict quality control. However, curly-style wigs, in particular, require more delicate care and maintenance. Without proper deep conditioning and correct handling—such as removing the wig before sleeping—some tangling may occur over time. With normal and appropriate care, the hair should remain in good condition and typically last for at least one year. Regarding your order, we were unable to locate a record using your first name. However, we did find a recent order placed in June 2025 for one Jerry curly wig and one yaki straight wig. If this sounds like your purchase, please let us know. To help us better assist you and resolve this matter promptly, could you please provide your order number here? This will allow us to verify your purchase details and offer you further support or guidance on proper wig care. Thank you for your understanding and cooperation. We look forward to hearing from you soon. Sunber warmest wishes you good luck, good health, and good cheer.
Report
Allure E.
Oct 21, 2025
Not what I paid for
The wig I originally ordered was unavailable for express shipping which I also paid for. I was asked if there was another wig I’d like and after sending several different wigs, none of those would be available as well. I had to settle for a wig that was a completely differently color than the one I initially wanted. Poor management as far as what products are actually available and what is not available.
Response from Sunber HairOct 22, 2025
Hi, Allure, thank you for reaching out to us and sharing your concern regarding the order you paid on our website. We truly value your trust in our brand and are sorry to hear about the exchange problem you have experienced. But please trust that we never meant to let such thing happened to you. Because some of our hairs can’t do express shipping as they’re not available in our US’s warehouse, one of our worldwide warehouses. That’s also the reason why we contacted you to change. But we do feel sorry and shamed about the inconvenience we made. So our specialized customer service will contact you and offer you the solution soon. And if you need anything else, pls contact us freely. By the way, we are committed to providing high-quality service and ensuring customer satisfaction for a long time. We take all feedback seriously and would like to better understand the situation to provide you with the best possible support. And please trust that we never meant to delay anything. Especially when the returning shipping is not up to us. Again, we are terribly sorry for this situation. Sunber warmest wishes you good luck, good health, and good cheer.
Report
Sharon F.
Sep 11, 2025
I ordered a wig and was told I would…
I ordered a wig and was told I would receive it in 3-5 business days. Two days after ordering, I received an email saying my order had been cancelled and I would receive a refund that may take up 10 days to appear in my account. This was very disappointing to me, as I did not cancel my order. I was so looking forward to getting the wig due to me being a first time customer. I even paid the extra fee for worry free delivery. I am still shocked by the bad experience with this company.
Response from Sunber HairSep 12, 2025
Hi, Sharon, we are so sorry for the inconvenience you met before. But to protect our customers’ legitimate rights and interests, each order will be verified the security of the transaction before shipping, to avoid credit card theft. The order you paid on Sep 8th was closed on 10th after verified since it did not pass the security audit. And the full refund was finished on the same day. So we recommend checking the order status promptly after finishing the payment, once finding that your order has been closed or canceled. And we do thank you for choosing us at first place and please trust that we never meant to upset you in such way. And we will sent our specialized customer service to contact you soon. We will fix your problem soon. By the way, if you want the screenshot of refund payment, we’re glad to offer. Sunber warmest wishes you good luck, good health, and good cheer.
Report
Michelle S.
Jul 5, 2025
I place an order a few weeks ago and…
I place an order a few weeks ago and then I received and email stating that my order could not be complete due to customization issues, after the monies was taken from my account I tried to reach out without any luck customer service was the worst without any help whatsoever then I was told my order could not be found several time so they stopped contacting me, they have my money and I have no wig/hair just awful..
Response from Sunber HairJul 5, 2025
Hi, Michelle, we are so sorry for the inconvenience you had before. But please trust that we never meant to delay the processing time or reply, especially there is time difference between us. And we indeed thanks for choosing our brand at first time. And in order to avoid late reply, our specialized customer service can follow your order. However, we can’t find your order with your name “Michelle snipes”. If possible, could you pls leave us your order number or email address here? Then our specialized customer service could get in touch with you and follow the update all the time. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Report
Naomi
Jun 29, 2025
THIEVES
THIEVES got a text at 4am saying they can’t complete my order as it needs “customization” Now either trying to get my money back is impossible Customer service is HORRIBLE no one here cares about the time change Fix your customer service NEVER ORDER FROM THESE PPL had to go through legal at my bank to get my money back
Response from Sunber HairJul 1, 2025
Hi, Naomi, we are so sorry for the inconvenience you had before. Please trust that we never meant to upset you in such way. There is time difference between us, the message could be not so appropriate. Which we feel really sorry and shamed about it. And some of our hairs could need customization for a while, so the processing time could be a little longer. But if you just want refund, we can help you to cancel and refund asap. Please take our sincerest apology for that we can’t find your order number by your name “Naomi” only. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you asap, then we can fix the problem sooner. Sunber warmest wishes you good luck, good health, and good cheer.
Report
Eleka S.
Jun 28, 2025
SCAM!!!
Order # PSunber18125964.I'm not sure what ya'll have going on, but I'm sensing SCAM!!! I order three wigs yesterday and started receiving text messages after 11PM about one of the wigs I ordered. Encouraging ( not giving me the option) me to choose another color because the one I ordered has to be customized( as if you didnt know that when I ordered). When I inquired about how long it would take I was basically told to just choose the other color. I don't want the other color. I ask for a complete refund for entire order so I can go somewhere else and shop. I also asked why I was being text so late and not emailed( ignored). I continued to get text with no regard to how inconsiderate and disrespectful it was. This morning I wake up to a 200 dollar gift card in my email, with no explanation and no emails regarding my order cancelation. What are ya'll doing?? This is ridiculous!!!! I wish I could have uploaded a copy of the ridiculous text I received after hours (11pm to 3am). I also paid for rush delivery. It should have said the one item had to be customized and gave a date to be received, and gave me the option to wait or not order!!!
Response from Sunber HairJul 1, 2025
Hi, Eleka, we are so sorry for the inconvenience you had before. Because some of your hairs you ordered are our new-in style wig, which need customization for a while, the processing time could be a little longer. But we do feel sorry and shamed about the delay. Please trust that we never meant to upset you in such way. And because there is time difference between us, so the reply could be a little late, but all the reply will be sent within 24hours about. Please take our sincerest apology for the3 long waiting. Our customer service has canceled the order as your request. Your refund will be back to you soon. And our specialized customer service will offer you the update asap. If you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Report