Sunber HairReviews of sunberhair.com

Response from Sunber HairAug 11, 2026

Hi Heather Rhodes!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The order issue you raised may have been completely unexpected and is certainly not the shopping experience we anticipated. Normally, you will receive a shipping notification email after placing your order, and we are unsure of your current order status. To resolve your issue as quickly as possible, please provide your order information or contact our brand email address directly. We will immediately arrange for someone to process your order and ensure you receive your ordered goods as soon as possible, providing you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email. We are happy to assist you. Sunber Customer Service Team

Response from Sunber HairAug 10, 2026

Hi Ms Ferguson!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. Normally, you will receive a shipping notification email after placing your order. To resolve your issue as quickly as possible, please provide your order information or contact our brand email address directly. We will arrange for someone to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We will be happy to assist you. Sunber Customer Service Team

Response from Sunber HairJul 23, 2026

Hi H. Steele!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue you raised regarding your order may have been unforeseen, and it certainly wasn't the shopping experience we intended. Perhaps your package experienced an unexpected delay, but we will help you resolve the problem as quickly as possible. Please provide your order information or contact our brand email directly. We will arrange for someone to process your order immediately and ensure you receive your ordered products as soon as possible, providing you with a satisfactory solution. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We will be happy to assist you. Sunber Customer Service Team

Response from Sunber HairJun 29, 2026

Hi there!Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations for quality. We completely understand your feelings about purchasing this product. Our store promises that every wig sold is made of 100% human hair. Regarding the "bad odor" you mentioned, we understand that this smell is likely a normal new hair odor caused by the long-term sealing during the production and packaging process, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the smell will usually dissipate naturally. We will also arrange for a dedicated customer service representative to contact you as soon as possible to handle your after-sales issue promptly. We highly value the trust of every customer, and therefore hope to provide you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to serve you. Sunber Customer Service Team

Response from Sunber HairJun 29, 2026

Hi there!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is usually very efficient, our logistics partners occasionally experience delays, which have obviously caused you considerable inconvenience and distress. Could you please provide your order information or contact us via email? We will assign a dedicated customer service representative to follow up on your order issue to ensure you receive a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. Sunber Customer Service Team

Response from Sunber HairApr 6, 2026

HI there!Thank you very much for taking the time to provide your feedback. We sincerely apologize for the disappointment and inconvenience you experienced during your recent shopping. Regarding your feedback regarding your dissatisfaction with the product, this is absolutely not the experience we want our customers to have. We place the utmost importance on product quality and ensure that every item we ship consists of 100% human hair. We intend to conduct a thorough quality investigation into your specific product; to facilitate this, we kindly ask that you provide your order number or contact us directly via email. We will promptly assign a dedicated customer service representative to reach out to you and resolve your after-sales issues in a timely manner. We are happy to provide a complimentary return label to facilitate a return and refund. We deeply value the trust of every customer, and as such, we are committed to providing you with a satisfactory resolution. Thank you again for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us via email; we are always at your service. Sunber Customer Service Team

Response from Sunber HairMar 30, 2026

Hi Jilly!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We also sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and slow information updates. Shipping issues are the last thing we want to happen, especially after you've had a long wait. We will share your feedback with the logistics team and investigate the current status of your package as soon as possible. Could you provide your order information number? We will assign a dedicated customer service representative to follow up on your order issue and provide you with a satisfactory solution. We apologize for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team

Response from Sunber HairMar 30, 2026

Hi De'Jon Anderson!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We are very saddened to see your review. First, if our customer service caused any misunderstandings when communicating with you about the refund process, I apologize on behalf of the store; this was due to our unclear communication. Regardless, for any after-sales issues related to your order that require processing, we will definitely process your refund promptly and without shirking responsibility. Your satisfaction is always our top priority. We hope you can provide your order information, and we will arrange for a specialist to help you resolve the issue as quickly as possible. We apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team