gabriel
Refused to honor their exchange policy…
Refused to honor their exchange policy with my defective PS Vita purchase. I followed all guidelines they walked me through and once the unit was bricked they stopped responding. The unit never worked as promised/designed, and the only reason why it’s unusable now is due to their instructions/guidance to fix the analog drift I was experiencing. Don’t do business with this shady company.
Response from SumoShopStoreAug 9, 2025
Hi Gabriel, we’re sorry to hear about your experience and understand your frustration. We always aim to honor our exchange policy when products are found to be defective within the covered terms. Our support team followed troubleshooting steps to help with the analog drift, and we’d like to review your case again to see how we can resolve this for you. Please contact us directly so we can work toward a solution.