Summit - formerly Summit HostingReviews of summithosting.com

Terrible. Users continually kicked off server. Tech support has no idea how to troubleshoot their own issues. For months they tell us we have a "data leak" and to buy more memory. Every month its the same. Now when we ask for assistance, we receive snotty emails back from tech support with links to instruction pages to fix it yourself. Overpriced and useless.

Someone named Tamara left the most perfect review. There is 0 cohesiveness in their technical support team. Your ticket bounces around like a ping pong ball to different people with no one getting deep into the issue. Tickets stay open for over 30 days with loops and loops. It's horrendous 'busy' work making you think you're getting closer to an issue to find out eventually 'it's not us, it's you'. You sell us on a product, and an idea, and we pay, and you cannot deliver it. Don't get me wrong, there are some GOOD potential in their team. It's more of a PROCESS issue. An internal issue with their department.

Summit Hosting has unbelievably terrible service. Each time you email support you get a different person who passes you onto another person. Rarely will anyone actually help solve the problem. They leave you hanging and try to say the problem is another software when it's clearly their platform. It took 6 different 'Analysts' over 4 days until one finally read and answered the problem but not to the point of resolution. Avoid this product and company at all costs! Summit should spend more resources on hiring competent individuals.

Terrible Quick Books hosting service. Over 3 hours of emails back and forth to trouble shoot why I cant open my company file. I am tired of constantly opening a ticket with them 3 times a week. I am moving to Quick Books books online

It used to be a good hosting site. It now crashes several times a week and we are submitting tickets to reboot. It is a 2012 server, when we asked when they planned to upgrade us to 2022 their reply was "we will upgrade you by the deadline. You are one of 10,000 servers we will be updating". that response really didn't make us feel special. When we asked if there was something to be done to prevent the crashing they told us "be sure users log out properly" We pay just under 1k a month for hosting. That value made it quite nice to pencil out switching or setting up our own server. Not recommended!

summit hosting is a joke. seems like every week i am emailing back and forth trying to resolve some sort of problem. this has caused my company to loose revenue multiple times. instead of talking to a live agent they seem to communicate VIA email which is very poor customer service. I as a company do not recommend using this service.

My company has used Summit Hosting (formerly INSYNQ) for over five years to host our QuickBooks products. Although I work within Quickbooks, I'm also the on-site IT. I can truly say that Summit Hosting is one of the very few companies I don't hate to have to contact. Most companies take days to respond, and only escalate you to an actual engineer until you've relayed your issue several times. Summit's support escalates problems, almost immediately. Within an hour or less I'm already speaking with an engineer. Minutes later, the problem is usually resolved. I wish all of our IT vendors operated with the same support system as Summit Hosting. Truly a great company. I have no hesitations on recommending them. I'm not sure why people say their support takes days to get back to them. Honestly, I've never found this to be the case.

Support staff takes a long time to contact you. Information is not always accurate. You have to waste your time trying to figure out an email response from them that doesn't address your problem. Support was much better before they were bought by Summit Hosting.