Skier K.
Support staff takes a long time to…
Support staff takes a long time to contact you. Information is not always accurate. You have to waste your time trying to figure out an email response from them that doesn't address your problem. Support was much better before they were bought by Summit Hosting.
Response from Summit - formerly Summit HostingJul 29, 2025
Thanks for sharing your experience. We know that the post-acquisition period back in 2020 came with growing pains, and we’re so sorry the support you received during that time didn’t meet expectations. FWIW, we’ve made major improvements to our response times, knowledge base accuracy, and support team training to ensure customers get timely and helpful answers the first time. Your feedback helped us get there! Thanks again for sharing it. - Team Summit