Summitappliance.comReviews of summitappliance.com

I purchased a Summit Appliance microwave at Lowe’s and it burned up in a short six months. After extreme difficulty getting anyone in warranty, they had me submit all of the documentation then denied the claim as the warranty is only for 90 days. That explains their cheap product and terrible service. I would avoid these shysters.

My Summit SWC532BLBIST started developing temperature‑control issues after only four years of use, which is far earlier than acceptable for a built‑in wine cooler at this price point. The unit now struggles to maintain set temperatures, and the cooling system shows clear signs of a sealed‑system problem. The condenser fan runs and the compressor hums continuously, yet the cabinet temperature drifts upward. The suction line stays warm instead of cool, and the evaporator never forms a proper frost pattern — classic indicators of low refrigerant charge or a capillary tube restriction. There’s also an intermittent water‑trickling sound inside the cabinet, which is consistent with unstable refrigerant flow rather than normal condensate behavior. The unit provides no diagnostics, no error codes, and no service mode, making troubleshooting unnecessarily difficult for owners or technicians. The warranty structure makes this even more frustrating. Summit provides only 1 year of full coverage. After that, the so‑called “5‑year compressor warranty” is parts‑only, and it covers only the compressor itself — not the refrigerant, not the cap tube, not the evaporator, not the drier, and not the labor. In other words, the most common sealed‑system failures are not covered, and the labor cost to diagnose and repair them can exceed the value of the unit. A sealed‑system failure at year four effectively means the cooler is a loss. For a built‑in appliance marketed as a premium solution, the long‑term reliability and warranty support simply don’t match the price. Based on my experience, I cannot recommend the SWC532BLBIST.

Summit Appliance is a crooked company. They provided us a defective gas oven, refused to make good on it. We had to go to small claims court and a Judge ruled in our favor. They refuse to pay damages. There senior management initially responded and promised to take of the matter and then completely ghosted us. Have spoken to VP's and an email the to President of the Company and NOTHING. They are crooked and liars. They stole $2800 from us and refuse to refund our damages as ordered by a court. Multi-million dollar company stealing from their customers.

Purchased a Summit SWC 182Z Solid wine cooler for under-counter after a major kitchen remodel. Unfortunately, the compressor died after only 2 years. I contacted Summit (reached them immediately) and one of their recommended service companies came out next day and confirmed the situation. They submitted the warranty claim and the next day, Summit agreed to replace it. But, when they said "replace it", they meant the entire cooler! Even though it was two years old. A week later I had a brand new unit on my doorstep. I have not experienced better customer service. Ever. Quick response. Excellent communication keeping me in the loop on every step. And delivered a new unit faster than estimated. Things fail before they should all of the time and the consumer is left out in the cold as so many brands do not truly stand behind their products. Not Summit. They do things the right way and back their products - even going above and beyond as they did in my case. This is how you get a customer for life.

What a disaster! Exterior of box looked fine so somewhere in the process someone thought it was ok to package and deliver this damaged garbage. There is zero "white glove" delivery, they canceled first delivery last minute and show up whenever they want to! I paid my contractor twice to receive delivery (see photo). They do not unpack etc. for you. We sent it back with driver immediately. AJ Madison and Summit appliances is holding my money hostage and will not give me an answer. We still don't know if they will credit this item, replace, or do I need to order something from somewhere else. They said they are waiting on Summit for direction, and I have had to call and email AJ Madison constantly to get that little bit of response. As of today, I have been out nearly $5,000.00 for over two months, plus contractor expenses. This has held up our entire project, and I just need an answer ASAP!! Every day you delay it is costing us that much more money and they just do not care! So no, I do not recommend you purchase here, save yourself a whole lot of headache, time and money and go another route!

Bought a pricey outdoor ice maker from Summit. Less than 6 years in, door gasket has failed and Summits response is “no parts available”. This time I’ll stick with Scotsman

Faritah in customer service went beyond her duties to help me summit the malfunction on my stove top. She was so patient and guided me through the steps. Now I will be receiving a new unit! Thank you Faritah!

I am ten years into my second Summit 24" wide 2 door refrigerator. Overall I have been pleased with the product. One of the door seals is just starting to warp, and on humid days, water is collecting in the refrigerator compartment (yes I tried cleaning the drain hole). Still it remains quiet and efficient and the digital controls work as intended. I anticipate keeping the unit a few more years.