Summitappliance.comReviews of summitappliance.com

I purchased a Summit Appliance microwave at Lowe’s and it burned up in a short six months. After extreme difficulty getting anyone in warranty, they had me submit all of the documentation then denied the claim as the warranty is only for 90 days. That explains their cheap product and terrible service. I would avoid these shysters.

My Summit SWC532BLBIST started developing temperature‑control issues after only four years of use, which is far earlier than acceptable for a built‑in wine cooler at this price point. The unit now struggles to maintain set temperatures, and the cooling system shows clear signs of a sealed‑system problem. The condenser fan runs and the compressor hums continuously, yet the cabinet temperature drifts upward. The suction line stays warm instead of cool, and the evaporator never forms a proper frost pattern — classic indicators of low refrigerant charge or a capillary tube restriction. There’s also an intermittent water‑trickling sound inside the cabinet, which is consistent with unstable refrigerant flow rather than normal condensate behavior. The unit provides no diagnostics, no error codes, and no service mode, making troubleshooting unnecessarily difficult for owners or technicians. The warranty structure makes this even more frustrating. Summit provides only 1 year of full coverage. After that, the so‑called “5‑year compressor warranty” is parts‑only, and it covers only the compressor itself — not the refrigerant, not the cap tube, not the evaporator, not the drier, and not the labor. In other words, the most common sealed‑system failures are not covered, and the labor cost to diagnose and repair them can exceed the value of the unit. A sealed‑system failure at year four effectively means the cooler is a loss. For a built‑in appliance marketed as a premium solution, the long‑term reliability and warranty support simply don’t match the price. Based on my experience, I cannot recommend the SWC532BLBIST.

Summit Appliance is a crooked company. They provided us a defective gas oven, refused to make good on it. We had to go to small claims court and a Judge ruled in our favor. They refuse to pay damages. There senior management initially responded and promised to take of the matter and then completely ghosted us. Have spoken to VP's and an email the to President of the Company and NOTHING. They are crooked and liars. They stole $2800 from us and refuse to refund our damages as ordered by a court. Multi-million dollar company stealing from their customers.

What a disaster! Exterior of box looked fine so somewhere in the process someone thought it was ok to package and deliver this damaged garbage. There is zero "white glove" delivery, they canceled first delivery last minute and show up whenever they want to! I paid my contractor twice to receive delivery (see photo). They do not unpack etc. for you. We sent it back with driver immediately. AJ Madison and Summit appliances is holding my money hostage and will not give me an answer. We still don't know if they will credit this item, replace, or do I need to order something from somewhere else. They said they are waiting on Summit for direction, and I have had to call and email AJ Madison constantly to get that little bit of response. As of today, I have been out nearly $5,000.00 for over two months, plus contractor expenses. This has held up our entire project, and I just need an answer ASAP!! Every day you delay it is costing us that much more money and they just do not care! So no, I do not recommend you purchase here, save yourself a whole lot of headache, time and money and go another route!

Bought a pricey outdoor ice maker from Summit. Less than 6 years in, door gasket has failed and Summits response is “no parts available”. This time I’ll stick with Scotsman

I purchased a Summit Wine Cooler in November of 2021 for a condo that I was renovating. The product is horrible. I have had wine coolers before, so this is not about user error or inexperience. Normal wine bottles do not fit, they are so compressed that I have had to remove four shelves in order to even use the product. I have tried everything, putting bottles in different ways, using less bottles, all to no avail. The shelves are built-in so there is no way to move them. I contacted the company and even sent them 4 videos showing how difficult it was to use. I also showed them that they claimed you could put 40 Bordeaux size bottles, which is physically impossible. I can't even put 8. They sent me back a snippy email saying that "standard bottles fit fine". A standard bottle is 750ml and that's all I have tried to use. They have a lot of claims of having quality and luxury wine coolers, but I have had quality wine coolers before and this one has cheap frail shelves and is badly designed. Avoid this company.

We bought an outdoor commercial kegerator for our new outdoor kitchen, and it has not been able to cool under 45 degrees (our cheap $400 indoor cools to 30 degrees but our $1600 commercial fridge has not been able to chill) We have called summit, they reply that it's within the acceptable temperature range (apparently they dont like COLD beer)...It's been 1 year that we have been shuffled back and forth from Summit to the actual Seller: Appliance Connection. Now that its been a year, the seller says it is Summit's warranty that kicks in, even though this has been going on since day 1. Both of these companies rely on the shuffling blame back and forth with neither doing anything. We asked Appliance Connection to replace unit since day 1. They sent out a repairman once that fixed a thermostat and tubing, and absolutely agreed that it should be cooler. Appliance Connection asked that we get a certified review by a Specialist to say it was not cooling properly. We called several people/plumbers/repairman, but they have no idea what the company wants from them, and they want $200 to come out and give us a written opinion, which they were unwilling to pay for. DO NOT BUY A KEGERATOR FROM EITHER OF THESE COMPANIES!!!!!!