Maurice Du B.
truth in inventory
you cannot inform a customer that you have his selection and size in stock, and then inform them the next day that the product is NOT Available. This is a sorry and unacceptable way to do business. Shortly after I ordered the suit, I ordered a matching tie from another vendor BEFORE I got the call that the suit was unavailable. This vendor needs a quick lesson in INVENTORY DUE DILIGENCE so customers aren't scammed into ordering a suit, then having it QUICKLY suggested to them in the same breath that a comparable item is available at the same price. Awful close to "bait and switch" and I will never do business with them again after already purchasing two suits!...
Response from Suits OutletsJun 24, 2018
Thanks for your feedback. We use technology to sync inventory in real time, so 99% of the time the number will be correct. This is a rare case that warehouse did a mistake in counting the number of suits. We apologize and we understand it is so bad that the product customer ordered is out of stock. Suits Outlets Team will be working hard on improving and hope you can shop with us again in future. Thanks.


