Michael J.
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Men's Suit Company based in New York. This company provides 2000+ styles and Free 1-5 day domestic shipping. Over 570,000 happy customers.
Suits Outlets (suitsoutlets.com) has 746 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 8 reviews with 2 stars · Clear filters
Michael J.
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James H.
One of the things I have noted in the past year is you do not have the size of items I wish to order. So I end up going to other venders to acquire what I need.
Bettye Lacey M.
Ordered on Nov 29th. Today is Dec 10th. No product, no shipping confirmation but when I call they say it has shipped. No tracking # but they sure collected on my debit card upon ordering. Then they have the nerve to ask for a review. What am I reviewing if I don't have the product?
Richard D.
Ordered two walking suit, package arrived today with invoice for the two sets but only one set uin package. Called number on the email I had received when order was placed. Call went to voice mail, I have made several orders from this site without problem but now that this has happened I am upset and is hoping this is an error which will be corrected.
Response from Suits OutletsJul 5, 2019
Hey Richard, Thanks for your feedback. We will look into this matter and one of our customer representatives will contact you tomorrow for this matter. Please feel free to let us know any feedback in the future. Your satisfaction matters. - Customer Service Team, Suits Outlets
Joseph D.
Not having good luck on doing the order
Response from Suits OutletsMay 17, 2019
Dear Joseph, Thanks for your review. We are sorry for not having your size in stock. You may put your email in our restock notification tool. You'll be notified once this size is restocked(should be within 1 month). Thanks! - Sean, Customer Service Manager
sean C.
I ordered a 40R 3 piece suit. It arrived in 2 days.Although clearly marked 40R,it is at least a 42,perhaps 44 and of course unacceptable.I regrettably shall return it and am very disappointed.
Response from Suits OutletsApr 17, 2019
Hi Sean, Thanks for your review. Your feedback is most valuable for us. I just looked into your order and the suit you ordered is Regular Fit, 40R. It will be much loose than slim fit suits. We apologize for any inconvenience. And if you hope to give us another try, we would recommend ordering with slim fit suits. Thanks and hope to see you again. - Chris, Customer Service Team
John M.
Had to send two suits back that had rub marks on them. The two other suits that I did keep...well... the pants were 36" in length, so I had to spend another $100 for alterations. The waist was a 34" so that was fine, but Pants being 36" long leaves a long crotch which couldn't be altered according to alteration lady. I will just go to JC Penny's, mens warehouse or somewhere local to get correct size pants and the quality at JC Penny's is just as good or better. Suits ended up costing $250.00 each along with the hassle of the alterations. Sorry, but I won't be buying again from Suits Outlets. Very expensive lesson learned. $100.00 is a lot for altering two pants, but that's what they charged, and the cost to send back the other two suits just added to the total costs. Customer service was ok since they did allow for the returns, and shipped out one of the two replacement suits quickly after they received the returns. They also refunded me for one of the suites that I had returned and they didn't have in stock to replace. They should have actually paid for the return postage costs. Either way, lesson learned.
Response from Suits OutletsDec 23, 2018
Dear John, Thanks for your valuable review. It's Chris from Product Team. I just looked at your order. It looks like you mentioned you spent $100 on hemming pants bottoms and crotch, which might be too high. We do have connections with 200+ local tailors nationwide, and at the contract price, the cost of hemming and crotching should be under $25 for sure. Please feel free to let us know if you would like to tailor at a local store within Suits Outlets network. Thanks. - Chris, Product Team Manager
Will G.
"LABORDAY" discount was not applied to total, Please update Thanks, Will Grimes
Response from Suits OutletsSep 3, 2018
Hey Will, Thanks for contacting us. We've just manually applied labor day coupon code. Please check your email as well as bank/PayPal record for confirmation.