Delivery time is great even outside of USA
Package was good
ES
EstGor
good service
Happy with promptness of service from beginning to end.
Thank you.
MB
Monna B.
Yowzah!
This luggage purchase was excellent in every aspect! I got a top quality piece of merchandise at a very reasonable price and received it is lightning-fast fashion. I just couldn't be happier! Thank you, Suitcase.com! You rock!
Response from Suitcase.comOct 14, 2014
Thank you for the awesome review! We look forward to helping you with your future luggage and travel accessories needs!
Customer Care
Suitcase.com
GE
GEXL
Efficient service
I found the item on their website and placed my order by phone. The representative was efficient but not friendly. I received notification about the shipping of my order the same day via email. My order arrived a few days later.
MA
Marc A.
False Advertisement
Good Afternoon, and Thank you for giving me this opportunity to address a few issues that occurred before purchasing an item fro Suitcase.com.
While conducting my final payment, twice, I entered a code for a discount - which did not work. I immediately contacted a suitcase.com representative who - after speaking with his supervisor, apologized, and referred the message that they were experiencing problems with the discount codes.
The second problem occurred when I noticed that I was being charged for shipping although the web-site stated, " free shipping for orders over $75 dollars. Again, I contacted the same representative who I contacted about the discount codes, and he stated shipping was free due to my purchase being over $75.00 ( my purchase price $217. and est. with shipping $260.00).
Lastly, I went online to UPS and entered my tracking number sent to me by suitcase.com. The tracking number sent from your company is not registering with the delivery service. I now have to call the delivery service tomorrow- since today is a holiday and check the shipping status. The quality of service from Suitcase.com is unsatisfactory, due to the false advertisement on shipping and discounts,unresponsiveness from managerial staff, and difficulties with waybill tracking.
Response from Suitcase.comOct 14, 2014
Mr. Anthony,
Our apologies that you have experienced issues with ordering from us. To address the issues of false advertising, our website does have a disclaimer about the free shipping policy, which is only valid in the continental 48 states of the United States. (excludes Alaska and Hawaii). Also, our promo code does not include all brands of luggage. There is a disclaimer about this as well. We do have some brands that are already deeply discounted and we simply can not afford to go lower. Claire Chase is one of those brands. We have emailed you the proper tracking number because you are absolutely correct in that the tracking number sent to you was incorrect. This is a ground shipment order and will take a few extra days to reach Hawaii. As far as the customer service, we appreciate your comments and will be taking great strides to improve in that arena. The feedback you have provided is truly taken to heart as we are a business that prides itself on customer care, service and years of a loyal customer base. We do sincerely hope that when you receive this bag you are happy with it and it serves your purposes well.
Kindest Regards,
Customer Care
Suitcase.com
KA
Katrina
Packaged damaged with worst customer service.
Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I never got a confirmation it was sent for over a week
ER
Eric
A great product at a very competitive price!
I wanted to by a heavy duty backpack that would last. I did some research and found the one I wanted. Suitcase.com had the best price and they shipped it almost immediately. I will definitely look to them again!
JR
Jennifer R.
I really enjoy my Cabeau Travel pillow
My Cabeau travel pillow is very comfortable and a great travel accessory.
