SuibstantialReviews of suibstantial.com

Terrible, Terrible quality t shirt. Can't get a satisfactory solution from the company, insulted me with an offer of $3 refund on a $65 purchase. Please don't waste any money on these products, absolutely no customer service.

Do NOT order from this company! I ordered a football jersey in my normal size that was extremely big! I cannot wear it! When I emailed the Company for a return address, they wanted to “compensate” me $3.00 & refused to give me a return address. They kept trying to negotiate a return capped at $7.00. I found out they are located in Shenzhen, China, not the USA as indicated in their ads. To return an item, the cost is in the ball park of $25 or more! Definitely not worth it! This so called Company is scamming people when it comes to returns or exchanges. This so called Company is nothing more than a joke. I’m sure they advertise under several different Company names as well. Not a way to do business if you want to keep your customers!😡

Not only did it take 26 days for the order to arrive, but I found the quality of each item to be very unsatisfactory. It has been seven days since I contacted them for a return label and a refund and all I have been getting is a runaround from them. They offered a $9 credit for a $88.84 order. If I don't see a return label or credit within the next 24 hours, I will be submitting a complaint to Consumer Protection and blocking payment to them with my credit card company. The return address of the city on the mailing label says Chicago, but the items were shipped from Spain!! Items were of very poor quality.

Ordered a t-shirt for $29. Was charged $10 shipping and when when it went through my credit card it added another $7.70 SALES TAX!! I never got anything from them but they gave Paypal a tracking number that showed delivered. RIP offs! They won't respond to me.

Sub par quality. Made by pre k talent. Do not order from them.

Terrible company ordered a month ago still have not received. Kept emailing them since no way to call CHINA...they told me to be patient and keep tracking. I called Pay Pal and AMEX as the amount of my order was $59.38 yet they charged me $74.23 a difference of $14.85. I had free shipping, they told me maybe it was sales tax...I informed Pay Pal Pennsylvania does not have sales tax on clothing and even if we did at 6% would of been $3.56 NOT $14.85! I have a dispute in with the company as I have not yet received my items and after reading all the reviews I don't want. If finally does come I will refuse shipping and send back I do not want SCAM China company looking to take advantage of MAGA supporters!!!!

Can anyone provide me with an address to return items to the above company? I'm now at 32 emails getting nonsense sent back... Thanks for your email. As we checked, the item we sent to you is correct. We’re sorry for the inconvenience. Hope you can accept the goods and accept compensation. Our warehouse is in China , thus the shipping fee may be very expensive to you. This has been the overall response in the majority of e mails!

Ordered what looked like a sweater online, and looked wool mix and high-quality but what I received one month later is a very ugly print of a sweater, not a real sweater at all and not like the design advertised. I contacted them asking to return it, and they offered me only four dollars, what an insult and what use being in the UK. Awaiting to see if a refund us forthcoming! Do not order from this company… they are falsely advertising online higher quality materials and what you get is nothing like what is shown online. It's Horrible. Would give NIL stars if I could. It's a con!