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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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EGD N.
This company is a scam. They are out of China. Items are poor quality printed materials. They refused to cancel my order or give me a refund. All the positive reviews are AI generated - you can tell because they all use the same language. Don't fall for it - do research first.
MR
I ordered a 3XL shirt because it was coming from China and I figured it would be cut small, but geez 😒 this shirt will only fit a child not an adult, I contacted the customer service support and they said I should keep the shirt and they will compensate me $2 USD ???? I paid $34.53 !!!!
gayle H.
Bought "knitted " wool Yak cardigan which looked beautiful. Got today and nothing like the advertised cardigan! They sent me a horrible shiny,printed badly made item which I wouldn't have purchased! Took my money and now are refusing refund or to give me a return address 🤔 nasty company! Spend your hard earned at a credible company and NOT here!!
TLES
Worst company ever. The sweatshirts don’t come close to what is advertised. Now I want to return it.........no one answers their support e-mail group. I guess I have been scammed.
SD B.
They sent me fake tracking information that stated it was shipping out of the Netherlands but in reality it is comifrim china. Deceptive and I ordered 2 weeks ago. Don’t buy their products!!!
Michael B.
Sweatshirt I ordered except for the flag wasn't even close to what was shown. Buttons were on the wrong side.. sweatshirt does not represent the military grade shown on the website. As a veteran.. totally disappointed. False representative of the sweatshirt.
Lorie F.
What the items appear to look like are not what you receive. I was looking forward to receiving my shirts, and I was so dissapointed with the quality that I received, I wanted to send them back the moment I opened them. Also, while they say on their website that their warehouse is located in the US and they offer 24-hour shipping, it took 18-days for me to receive my items, and tracking definitely showed oversees for its origin of destination. Don't waste your money on their junk, you will not be happy.
Butch
Absolutely horrible quality products. I purchased items from this company and half of the order was complete garbage. So called sweater was so thin you can see through it & completely printed!, No care tag or origin of make, Ball cap is poorly stitched with pulls and crooked seams wording is unlegible. When I contacted Support (with pictures) They responded with the "warehouse team says items are fine"?! ( maybe in a 3rd world country) Then offered me $8.00 refund. This company is bottom of the barrel customer service and product !
