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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jonathan W.
Ordered a hat and sweatshirt. First the tracking was from Spain and a long delay. Two days before the package arrived I received tracking from China. The hat was crushed and the sweatshirt was a polyester pullover which was way too big. When I contacted them they said I could keep the items and they would refund me $4. I This a very deceptive company
Ben J.
Deceptive company selling printed t shirts but advertising sweaters. Refuses to refund. Will not communicate. Ripoff. Do not get taken!
Chris
Just received the shirt I purchased. It does not match the look of the picture on the site. Made in China, mailed from the Czech Republic. It’s just a long sleeve t-shirt of poor quality fabric. I would never have even looked twice at this in a store. Tried it on and started to itch almost immediately. I wish I had read other reviews prior to the purchase. Don’t do as I did and buy from this site!
Bailey T.
I was really excited for he designs of the sweatshirts - especially the “Fight” with Trump hair red sweatshirt. The order took weeks to arrive and when I opened them I was immediately disappointed in the quality of the shirts and the material they are made of. I contacted their customer care support team the day the order arrived to which they quickly responded. However as soon as they discovered I was unhappy with the quality of the shirts they stopped responding to my messages and have been completely silent since then. I have sent them the pictures they requested and I have sent them multiple emails since trying to get a response. They are completely silent - I’m sure just waiting out the 30 days I have since the product arrived so I cannot receive a refund. Don’t buy from this company. The pictures of the shirts are incredibly misleading. The quality is so poor and their customer care support team is equally poor. So disappointed.
Torpedo
Misleading photos. Poor quality jumper which did not resemble the picture. They offered me 11usd as a sorry, which I eventually accepted as it is very time consuming and expensive to try and post a jumper back to China. The refund did not arrive despite me Chasing three times. I think the photos should be more realistic the jumpers should be of a higher quality and they should honor refund offers of course. Not good, I dislike leaving poor reviews but they ignored my last three messages so left me no choice. Peace and love.
Cheryl
VERY DISAPPOINTED. The shirt was not a sweater but a photo of a sweater printed on a lightweight shirt. They DO NOT HONOR their "easy returns" claim and will not refund your money.
Jeffrey B.
Absolutely nothing like the pic and the description. Just don’t do it….. they should be held accountable for false advertising.
DEBBIE S.
Poor quality material and color was not as advertised. Sizing was off and no way to contact them, return the item or get a refund. Package come from overseas not the US.
