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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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KSS K.
I ordered a shirt for a Christmas present on Nov 19th and here it is Dec 23rd and still haven't received it. The tracking system they have is crap and last time it updated was 5 days ago. Only says package is in the US. They just beat around the bush when you send a chat. I will never buy from this company again!!
Wilma H.
I placed an order for Christmas on 11/19 I got tracking information that it was coming thru customs from Australia then that it was in the United States. I placed this order and it has been over a month and I have YET to receive my order I am very upset with the way this company does business I've tried to run the tracking number and it's not to be found I don't know if I will get my order or not but I don't recommend ANYONE to order from this company!!! Wilma Holder
Lee Ellen P.
Do not order from this company!!!! They are scammers and scumbags!!!! Never got my order.......hope karma gets them real good!!!!!!!
DELAND & JOANNE H.
Have not received my order, they sent text saying delivered. NOT. No way to contact. Got my monet no shirt or hat!!!!
muriel W.
Placed an order November 25th. My money was taken but apparently they can’t find my order and now I have to dispute my money with Cashapp. No order, money gone and no communication from the company means it’s a scam. Save your money and run from this place
Debi-Tim H.
I placed 3 orders for Christmas presents 2 orders in November and the other beginning December and out of the 10 items on those 3 orders only 3 items arrived and one was defective. I tried to report the issues and got the run around from the delivery service and the seller. Will never order from here again and will highly not recommend it to anyone.
Daniel G.
It’s a big scam I got scam bad and they keep taking out money from my account
Pascal F.
Scammers! Not the same as the pictures shown on their website and wont refund! I lunched a collective lawsuit and they’re waiting on more complaints to launch the investigation! Do this! Call your credit card provider to dispute the order. File a report at FTC gov (Report fraud) Lookup on google for filing a report
