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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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William M U.
Never got sweater got tracking number post office said not in their system contacted pal 3 times and all thee times paypal said seller says po delivered it on jan10th 2024. No such delivery occurred as per usps. PayPal . I asked for proof from seller never got it. I'm out 61.11 don't trust this company try to contact them good luck
MICHELE F.
Their FB page says Kentucky but the tracking info I got on a shirt I purchased as a gift said it was being shipped from Croatia. When the item arrived (finally), it was not at all like the photo. I tried to return and have gotten nothing but excuses. They also said they are in China. DO NOT BUY FROM THIS COMPANY
Jason F.
Absolutely poor quality materials. They look nothing like the advertised product. They charged me more than the invoice amount. DO NOT ORDER FROM THIS SCAM SITE. I've tried to email them and only get canned generic responses back from them.
Lindsey M.
Was disappointed with clothing I ordered. VERY LOW QUALITY 😕. I feel scammed by what they advertised, compared to the product I received. Very low quality everything including shipping. Product arrived in trash bags rapped in tape. Wouldn't recommend anyone order from here. SAVE YOUR MONEY!!
Tamara H.
I would love to be able to review the product but I still haven't received it. I ordered it on Dec 3rd and I still haven't received it as of Jan 15th. I have continued to ask for updates but only get automated replies. Hopefully I can give an update if I ever get it. Update: it finally came but I will probably send it back. We thought we were getting a herringbone sweater, but it was actually just a stamp or print of herringbone on a low quality type of fabric. Very disappointing.
Paul M.
WHAT A RIPOFF! The product I received looks absolutely NOTHING like the product I purchased. It is not knitted at all. It was printed to look like the picture in the ad but it is absolutely not what I paid for. I would have been happy to receive the product that was advertised but the product received was a PRINTED copy of a very nice knitted garment. It was the old "bait and switch" routine. This company is definitely SUIBSTANDARD!
Teresa P.
This company is a scam. It will not refund you. It will not do anything to help you when they send you the wrong product. It just says that they verify that they sent you the right stuff even though you got proof that they did not send you the right stuff and the stuff don’t even fit and they won’t give your money back they want to apologize and blow you off. They are a scam company. Please save your money and don’t order from them.
AUBÉ J.
I bought a sweater for a christmas gift and I paid for accelerated shipping. They overcharged me with 12$ US at the beginning so I had to contact them to have my 12$ back. I received my package 3 weeks later and it was not the right item. I verified if I made a mistake with the order but there was no mistake, and the sweater I received was very different. It was also on their internet page but it was not what I ordered. I contacted them again but they said to me that they gave me the right item and they never wanted to send me the right sweater. Very poor service, I don't recommand this company at all.
