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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Mark H.
Do not purchase from this scam of a company! I made the mistake of not reading the fine print. Thought I was purchasing items from KY. The company is in Asia! The customer service is poor at best. I ordered weeks ago and can not find out where the product is or when I may receive them. Totally my fault for not doing the research! Please do not purchase from this company!
Judith
Beware of this fraud company, I ordered 2 items, I always screenshot my order information on any online orders because I don’t trust any online company to send my order confirmation. I went to my credit card to see that they charged me twice and for more than my purchase. I sent email per my credit card company & then contacted my CC company of fraud.
Chris Nick J.
Ordered a polo shirt from this company on 06/09/2024 since their original homepage said everything was made in KENTUCKY, USA. However after noticing the company charged me multiple times for a single item I canceled my debit card, and reported them to paypal. The company is ACTUALLY "伊工達網絡科技有限公司 - Igonda Network Technology Co., Ltd." 06/12/2024 update: Received tracking information this AM, and the polo shirt is coming from ITALY..... not KENTUCKY, USA. LOL!!!
Jeff C.
Tried to order from this company using PayPal and they tried to get 3 extra charges through back to back after the original purchase amount. My CC company’s fraud department flagged it and shut everything down. Found out the transactions were made out of Hong Kong. Not at all trustworthy in my opinion.
Wendy R.
Chinese scam artist Took money never delivered product and keep providing me tracking numbers that aren’t tied to my address. Even my post office confirms they see it all the time
Kirk B.
Well, I should have read the reviews before ordering. The picture of the sweater you see is exactly what you get... a somewhat blurry picture of the sweater printed on a long sleeve T-shirt. Imagine buying a car online, then getting an exact cardboard box replica of that car with a picture of that car printed on it. Voila! And you're supposed to be happy with that. I bought two of these, and when I asked for a refund of my $61+ dollars, I was offered a $5 refund and told to keep the shirts because it would be too expensive for me to return them. When I continued to complain, I was offered a whopping $7!!! This is such a scam. Buyer beware, unless you are actually wanting to buy a clownishly ridiculous long sleeve T-Shirt with a blurry sweater, complete with leather elbow patches printed on it.
mxeverett
Junk screen printing. Looks NOTHING like photos and they offer 2.00 refund on 50.00. Keep your money incase you need to start a fire, be better use. POOR QUALITY POOR CUSTOMER SERVICE
Yah
Ordered what I believed to be a knitted sweater. What I received was a sweatshirt with a knitted design printed on to it. I contacted the company and they continue to tell me I received the right item. I’m doing a chargeback with my bank asap. DO NOT ORDER.
