SuibstantialReviews of suibstantial.com

Our experience with suibstantial.com was not good. (1) Note the misspelling of "substantial." (2) Their website stated, " "Made In Kentucky USA ⏰ Warehouse 24-hour delivery ⏰”. Not even close! Our order shipped from Ireland. We ordered July 4th products on 06/25/24. The shipment arrived at Irish Customs on 07/03/24. It didn't arrive at our home until 07/15/24 (21 days after ordering). (3) Their are NO "Made in USA" or "Made in Anywhere Else" labels on any of the products. (4) I wrote customer service twice with no response. (5) Finally, there is NO place on their website to leave a review. BUYER BEWARE.

Complete garbage. Didn't arrive on time. Was no where near true to size. "Customer Service, if you can call it that was a joke. Spent more time making me jump through hoops than helping me. I hope Karma is quick and serves these people 10x. Don't waste you time. You WILL regret it. Promise.

My experience with substantial.com was terrible. They advertised that their tshirts were made in Kentucky so I thought what a great patriotic company to buy from. Nope! I ordered 5 shirts and the shipping origination was Sweden! I tried calling and emailing customer service to cancel the order. They said they couldn’t because it already shipped. A month and a half goes by and I received some weird spandex style shirt that looked nothing like the pictures online. Tried emailing to return for my money back and no response. Terrible

Did not refund my purchase. Lied about the quality of the shirt I bought. Wanted to buy my silence. Rep would not send me a return address or label in the United States because all of their crappy apparel is made in China. Not trustworthy. All I wanted was a larger size or a refund and I received neither. I will be surprised if Suibstantial will print this review. Do not trust anything they write or say.

Bought a American flag hat and shirt a few weeks before the 4th of July. Arrived well after the 4th. I should have done my homework this is not an American company it's possibly China selling American flag items. Anyway the hat is very small not made for a adult male. Shirt is crap and forget about returns. This was my mistake, save yourself do not order!

Face book ad said get by the July 4th holiday so I ordered on 6/14... well, I just got it on 7/13. One month to receive the shirts. HORRIBLE service! Never will I order here again. Liars and underperformers need to go away. I didn't have my shirts for my July 4th event.

Worthless Chinese company. Do not buy from them. Order was "split", which was a lie. After I called them out. They had the shorts shipped to me. I went by their size chart and the shorts were way to small. Website says easy returns yet when I tried to return or exchange them they wanted a picture of the product, bar code and shipping label. Their response was that they sent the size I ordered and I should just give them to someone else and buy more. How is that a return. Zero customer service skills and a foreign company that doesn't need to be allowed to sell here. Don't waste your money with them, buy from a company that appreciates your business!!!

Cheaply made clothing. It’s too expensive to pay to return and they offer you a $2 compensation on a $45 shirt.