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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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BJ P.
Ripped off I bought a pare of shorts for $49 and when they arrived there was NO zipper. I reached out to them only to be told they will give me $12 for my inconvenience. Gee same items off Amazon with the guarantee of return if issues. This site is a scam and I’m making it my mission to let everyone know. Order: 1519351084935
Todd
47 Shirt Not Embroidered The image shown on the site is made to look like a higher quality embroidered t-shirt, thus the higher price. It took three weeks to receive from God knows where overseas. Don't waste your money.
Greg W.
Do they have a negative star..If so that’s what I leave this company.I ordered a pair of shorts from them through a Facebook advertisement and it took 2 months for them to get here and when they finally arrived from china they were cheap and ugly. Nothing like they looked in the advertisement. Save your money and don’t spend it with these con artists
rc
Absolute scam. Do not use. Ordered 26 Jun and never got product, only a long list of sob stories why it was never delivered. Got two tracking numbers, one originating in China and the other in Sweden for a product that was supposed to be from Kentucky. I don't know if the Tracking sites, 17 Track and TrackingHub.com are legit or just another bogus site to try and lend authenticity to Suibstantial.com.
Lisa Voorhies C.
I ordered my husband a pair of shorts on June 27th. As of today, Aug 8th, we still never received them. Still showing in transit with no delivery date. I emailed Suibstantial and no answer on delivery date as well. Additionally, the total on the website came up to $52.13, but my CC was charged $59.95.
Thomas R.
These thieves are selling what should be kick-ass hats. I thought the $9.50 shipping charge was criminal. But, I held my nose and bought it. Yuuuuuge mistake. My final total was 21.59. I get an email conformation with a NEW total. $24.83 Trying to cancel with no luck.
Renee L.
This company customer service is awful. I placed an order on June 5, 2024. I ordered two items. Received one item on July 5, 2024. Prior to receiving this item I had received a tracking number. Upon receiving the one item I reached out to customer service to tell them I have a missing item. They have given me the run around since then. Now suddenly they have a new tracking number however Suibstantial is claiming they are no longer a customer of the delivery company. Suibstantial is telling me to reach out to this mystery company for compensation. Do not buy from this company.
Nick R.
The products to weeks to be delivered. When they finally arrived, I was extremely unhappy with the fit, quality, and look of the 3 items I purchased. I followed instructions on their website for requesting a refund. I have emailed back-and-forth with them numerous times and they refused to give me instructions to return the products and receive a refund. They keep citing shipping fees, which I agreed to pay in return for refund. They offered me a few dollars, not even close to what I paid. I highly recommend staying away from this company and not doing business with them.
