SuibstantialReviews of suibstantial.com

Total cheap garbage that arrived a month late and they refuse return or refund. DO NOT ORDER FROM THIS AWFUL COMPANY

I ordered two items two weeks ago. The money has been taken out of my account. I have no invoice or emails from them. I contacted the customer service and they do not respond. Now I will have to contact my bank and see if they can help me with the fraud.

Horrible fabric. So plastic it isn't wearable. Lost my $ thinking it was a U.S. company which they say but no. Tried to return. Offered me $4. Then $8. I spent $34. I'm pissed cause I checked first if they were U S. Based. No.. they are total cheats. WARNING..DO NOT BUY FROM THEM. Garbage clothes.

STAY AWAY FROM THIS COMPANY! DO NOT ORDER FROM FAKE COMPANIES ON SOCIAL MEDIA!!! Had I known that Suibstantial was behind the order I placed, I would not have purchased tee shirts and hats seen on Facebook. I have had nothing but bad experiences with Suibstantial previously, and now I'm dealing with them again! I placed an order through a bogus company called Republican State, touted as an AMERICAN company, paid with Paypal/American Express. The charge was posted as Joyui Co Ltd. and I was charged an extra $8.00. I have not received my order, only updates that it is shipping from SPAIN, has gone through custom, etc... In other words, the shirts were probably made in China and being shipped on a slow boat! A month later, I am still waiting for my order! NEVER, EVER, will I order something off Facebook.

Do NOT buy anything from this company. Anything. Ordered a hat - took over a month to arrive. Was told it was coming from “closest warehouse” to Poland or Belgium (?). Then shipped from Chicago from a “Wang” - arrived after a month and both articles are pieces of crap. Spray painted hat and hat shows underneath the paint. Shirt - can see through it’s so flimsy. NOT cotton - cheap ass polyester. Total scam. Do not buy anything.

I wouldn't even give them the one star, but I had to in order to write this. Never received my purchase. It was coming from overseas, when I thought it was coming from the US.

STAY AWAY! NOT US based as iit claims. Product NOT in Kentucky as it claims. Supposed to arrive by 4th of July. Instead arrived 5th of August! Contacted paypal mid-July about refund. Told there was a process and to wait until arrival. Put in that claim only to be told by Ai that "tracking shows delivered" so claim denied. Worst possible outcome from my first and last FB purchase!

Cheap fabric, thought it was made in USA. Scam big time. T-shirt is freaking polyester not cotton. American flag is crooked (just like this company). They got me, don’t let them get you. Hopefully Facebook will reconsider who can advertise on their site. Took weeks to arrive, said coming from Paris, France. Such a Scam