SuibstantialReviews of suibstantial.com

Worst online company I have ever dealt with. Trying to return a top I bought but keep getting a response that correct item sent. Overpriced at £45 and want to offer me £4 as compensation. Refuse to give me a returns address so I am stuck with a product I don't want. Now ignore my emails. Don't buy from them.

This shirt was advertised as a sweatshirt and looked very nice in the picture. When we received it, it was not a sweatshirt and the pattern is printed on the fabric. I ordered 2 of these and the other was suppose to be apricot, it was gray. NEVER AGAIN.

I ordered a men's sweater on line and it said it was on sale for $39.99 which sounded great. Then they added almost $10 shipping which I agreed too. Then when I saw my email, it added an additional $10 for handling or something and I was livid as I did not agree to that. They did remove that charge. I was concerned about them sneaking it in and said I no longer wanted it but they would not allow me to cancel even thought there was the option to do so. On the website, it said "Made in the USA" and mentioned Montana. Well I have been waiting over two weeks and I still have not received the merchandise. Seems it came from Spain and just now arrived in USA customs. I guess I will be waiting another week before it reaches my door step if it ever does at all. This is the second time I ordered something from that said made in the USA and it was a lie. I'm done ordering on line. They will tell you anything!

Wife ordered 3 items. Home Page of web site say's "Made in The USA" in big black letters. On the 3 items ordered, there was no "Manufactures Tag", no "Made In" tag ..... no tags at all ! Site also gave appearence items was shipped from USA, not the case, they came from Europe. One item the wife bought for me as a gift. A hat. The text on the hat could not be read. The logo on the hat appeared smeared. The cap itself felt as if it were made of cardboard. Wanted to return it as "defective" . Company told me I would have to pay shipping and it would be more than the hat itself. They offered me a $4 refund on a $17.99 cap. I explained we wanted a "prepaid shipping label" and I would then return the cap. They would not do it. Went to PayPal and filed a claim. PayPal wouldn't/couldn't help. I told the company I would accept the $4 return as "something was better then nothing"..... The company never responded. Have not gotten the $4 credit, the hat went into the trash ... Will never deal with this company again.

Order on the 5th of sept have not received, no phone number to call does anyone have a phone number? No tracking number .may these people pay awful there is many on the Internet to scam you.

Geen ervaring met dit bedrijf maar een algemene raad. Mensen trap niet in al die prachtige advertenties op Facebook en andere socials. Je wordt 9 van de 10 keer belazerd met slechte kwaliteit, lang wachten (want het komt grotendeels uit China) en wil je contact of iets terug sturen dan zijn ze niet te vinden of het kost je veel geld en dan nog afwachten of je je centen terug krijgt.

purchased maga shirts for both my husband and I. iI believe they sent all ladies shirts. Best they could do to resolve was give back $7. Not good enough and will not be purchasing from them again.

STAY AWAY FROM THIS COMPANY! I purchased a few shirts from them on their website. The T-shirt Pictures on website were beautiful, well-made shirts. When I received the shirts, the logo print ink is smeared and the T-shirt material looks and feels cheap. The shirts are not like the pictures. Their pictures of their merchandise is deceitful. I will not Purchase again from them.