Kenny
Paid for premium services but cannot use
Paid for premium services and was happily chatting away until I was told that I need.to verify my account. Tried over 50 times but verification still failed. Not sure what's wrong. Asked for help via support for more than 2 weeks but no response/follow-up. Customer Support is almost non-existent. Extremely frustrating as a paying user but unable to use the services!
Response from sugarbook.comNov 21, 2025
Hi sir, thank you for your review. Apologies for the experience you have faced. We were upgrading our verification system to combat scammers, however it looks like the system may have a glitch on your profile. Our support team has already reached out to you and compensated your on the days that your account has been locked out. We hope you could give us another chance to make this up to you for this unruly experience



