sugarbook.comReviews of sugarbook.com

I am writing to express my frustration regarding the persistent failure of your identity verification process. Despite multiple attempts, my face verification has been repeatedly rejected. I have tried to resolve this by clicking the "Contact Us" button, but I have not received any effective assistance or follow-up instructions. Furthermore, your system incorrectly flags that I may have an existing account. I would like to clarify that any previous account I may have had was deleted months ago and is no longer accessible. As a legitimate user, I am being prevented from accessing your platform due to these technical flaws. Please manually review my account status and provide a working solution to bypass this verification error. I look forward to your prompt response and a resolution to this matter.

Horrible customer service. They’ve enforced verification with no way around it or responsive customer service. And all this happens after you’ve paid of course ! It’s a money trap .. if you pay for a month and spend that month chasing non existent customer service instead of sugar babies.

I have tried repeatedly to cancel my subscription, without success. The fact that you are unable to easily cancel your subscription on the app is ridiculous. I have emailed Support at least 4-5 times , without a response. If I do not receive a reply in the next 24 hours, I will commence legal action and report the site to consumer protection.

So where to start. Firstly I thought I would try this site and give it benefit of the doubt from all negative reviews/ experiences people have had but I have to sadly agree with some of the issues raised by others. Let me start I’m coming in from a LGBT perspective and it might be different for a heterosexual person but for me I found this site lacklustre and dead. For a start when you join the site keeps advertising the premium feature but there’s nothing premium about it really. I joined the premium thinking I can subscribe for one month but there is no cancel option. Also I joined this when there was a promotional offer on the site where it was a discounted rate and it still charged me the full price which was misleading. On their FAQ it mentions to cancel the renewing subscription you have to contact customer service which I have done twice at a week a part and I have just been ghosted by a non existent customer support. So I may have to cancel my bank card to avoid another charge and I may make a complaint about this about how hard it is to cancel a subscription with no actual button or functionality of canceling the subscription on the website. Next on the site itself the premium function should allow the users to search the whole dating pool of people on the site however I found I keep getting the same 30 people and nothing else, I’ve tried different filters and search parameters and it keeps showing the same people and it keeps boasting about there’s 4 million users on the site. Which I feel is a white lie because I don’t see any new people on my searches other than the same old 30 people. Might be because it’s an LGBT perspective but that’s what I have experienced so far. Also some of the functions of a premium user are totally pointless. When you register you are asked to put a blurb about yourself so others can read it. Only premium members can see that blurb if the other user is also a premium member which is a pointless feature. It should really allow the premium user to be able to see anyone’s about me section. Anyways, I will keep sending my emails to customer service to contact to cancel my subscription but I warn others not to pay for the premium as it isn’t worth the money or hassle. Ultimately this site feels like a cash grab scam so I warn others to use with caution and to just avoid using this website.

Sugarbook suspended my account without giving me any information about how i broke the terms and conditions on the website. and does nothing to help my account as well.

I created account yesterday trying to face verify since yesterday it rejecting everytime error fix your problem unable to use my account this is bad experience I emailed twice no response from your support no one helping I tried 10 times still error I am.in good light clear face still your problem error can someone help me to verify my face?

I'm here to look for love true love someone who will make me happy and I will make happy as well

Paid for premium services and was happily chatting away until I was told that I need.to verify my account. Tried over 50 times but verification still failed. Not sure what's wrong. Asked for help via support for more than 2 weeks but no response/follow-up. Customer Support is almost non-existent. Extremely frustrating as a paying user but unable to use the services!