SugarbabycareReviews of sugarbabycare.co

I am extremely disappointed with my experience with Sugarbaby Skincare. What started as a simple purchase turned into an unwanted subscription that I neither needed nor wanted. The subscription terms were not made clear enough during the ordering process, and I was surprised to discover I had been enrolled in recurring monthly shipments. The most frustrating part has been dealing with customer service. When I contacted them to cancel the subscription, I was told that I could not cancel until after completing three months of shipments. Forcing customers to continue paying for products they no longer want is unfair and leaves a very negative impression of the company. A customer-friendly business should make it easy to cancel a subscription at any time, especially when a customer is dissatisfied or no longer needs the product. Instead, I felt trapped in a commitment I did not knowingly agree to. Because of this experience, I cannot recommend Sugarbaby Skincare. The products may be fine, but the subscription policy and lack of flexibility from customer service have completely overshadowed any positive aspects of the brand.

I WISH I COULD GIVE THIS COMPANY A FAT ZERO! I wanted to try this product ONE time ONLY to make sure I would not have an allergic reaction. I went to purchase one time, and was ILLEGALLY signed up for a subscription somehow...I was NOT asked to subscribe for this product. I did not realize it until I saw a charge for a second order. So, I sent FOUR emails to have this fixed. NO response. I tried to cancel it on the website, but there is no option to cancel. I called the number on the website, NOTHING...I was told I was added to a callback list but NEVER received a call back from them. This has been a HORRIBLE experience and one that I do not want anyone else to go through. At this point, I have sent a final email letting it be known I do not wish to have a subscription, didn't choose to have a subscription, do not send me another product, do not charge me another dime, or I will dispute it with my credit card company. I have made it up in my mind that they are SCAMMING people out of their money which is HORRIBLE. I do not want it!!!!! DO NOT BUY ANYTHING FROM THEM!!!

Just like everyone else unhappy with their experience overall. I was unknowingly enrolled in subscriptions after making a one-time purchase, leading to unauthorized recurring charges and unwanted product shipments. I found it extremely difficult to cancel these subscriptions or manage their orders, with attempts to contact customer service via email and phone often going unanswered. Now I'm having to dispute charges with their credit card companies due to these persistent billing issues.

Dont do it. One time purchase results in a forever subscription that you can't cancel on the website or app.

This skin care has broken my skin out I tried calling leaving voicemails and emailing no one answers but they continually take money out of my account every month I made one purchase and unknowingly gotten into a monthly subscription. Do not buy this product I’m actually looking to sue!

I decided to try the face wash and placed an order. A few days later I received the tracking info, but it showed the label was cancelled. I attempted to reach out to customer service several times and received no answer. After days of trying to speak with someone, I finally reached a human. I decided to cancel my order. If this is the level of service to be expected, then I’m not interested in their product.

I wish there was a 0 star… HORRIBLE! First of all, the customer service never answers the phone and you have to try at least days!! Second: products don’t really work anddddd lastly but definitely must important is that they return policy is a trick, a huge lie! Don’t buy these products… I usually don’t take the time to write reviews but people NEED to know this before they buy these products! Don’t waste your money on them….

While the actual turmeric face wash is wonderful, it has charged my card for a subscription ($40) that I did not sign up for. When I called to see if there was something that could be done to resolve this, I was told that I would keep getting charged until three payments were complete because a purchase has a contract in review portion of the purchase