SugarbabycareReviews of sugarbabycare.co

SCAM!!! I placed 1 order a few months and did not sign up for anything. They have been taking money from my account every month since I placed the order. I have tried calling the number that comes on my statement. There is never an answer and the mailbox is always full. I have sent emails with no response. I am so frustrated and unsure who to contact at this point.

My first order was perfect my skin was glowing however my second order didnt smell like lemons anymore everything about it was different even the color ..needless to say my face broke out in hives! Why did yall add so many chemicals smh never again

Was “locked in to a subscription” that I didn’t give consent for. I emailed, called and dm social media platforms for this company and got no response but marketing email/text and package sent email. Filed a dispute through my bank. I went through the order process again to see where this subscription would show up and magically you see a checkbox for “Save 10% more with automatic refills”. I know for a fact I wouldn’t had selected this cause I was given a text message with a code for 10% off on 1st time buys so I don’t need a subscription but Even under that subscription it says “Zero Commitment, cancel anytime”. Okay fine, there is an option to manage this subscription, so I click it and I’m taken to a log in account page. Now I know I couldn’t have did this cause I didn’t even make an account, gave no information, create a username or password, etc. After filling disputes and reporting this company, like magic I get a response, falsely accusing me of selecting the subscription and that it’s a 3months fulfillment!!!! What?!?!? And it has to go through the 3 months cycle before cancel!!!! What happened to “ZERO COMMITMENT, CANCEL ANYTIME”… I’m not accepting blame for something I know with proof that I didn’t consent to a subscription. I’m a 1st time buyer why would I lock myself into a product that I don’t know will work for my skin. This is crazy!!!!False Advertisement, Forced Subscription, Nonexistent Customer Service experience!

I, too, have been told I signed up for a 3-month subscription and CANNOT cancel. I replicated my order online, and nowhere does it indicate that I committed to 3 months of products. I also looked at my order email and again, nothing.

This review is for the service only not the product! I was so excited to be supporting a woman owned business while addressing my skin needs. I placed an order and immediately I saw the shipping address was incorrect. I sent an email to customer service right away and followed up the next day via chat and phone call which by the way the I was never able to get connected with anybody. I also left a comment on their most recent Instagram post as I saw they did respond to comments. No response. The shipment is out for delivery today and I have filed a dispute with my bank due to the lack of responsiveness and unprofessional ability of this business. Super disappointed I will just take my business elsewhere.

This company has locked me into a subscription without my consent and with no way to cancel. I’ve tried calling, emailing, and using the chat box in their website with no success. There’s no way to contact them.

It's strange how all the NEGATIVE reviews suddenly disappeared. There were MANY but somehow only the 5-star reviews show up now, with only a couple of honest negative. I experienced it myself so I know this is a scamming company. I agree with the customer who said they pick and choose certain orders to fulfill. Trust me, it seems they do that to have at least SOME positive reviews. But don't be fooled. This company has taken lots of customers' money. Order if you want but you'll be one of us who got scammed.

I’ve ordered from this company *twice* this year, and this last experience has completely soured it for me. My most recent order was supposed to be a simple buy two, get two free deal for the turmeric scrub pads. That’s it. But after checking my email, I realized I had somehow been roped into a *subscription* — something I never knowingly agreed to. I immediately tried to cancel through my online account, only to find there was *no option* to do so. Seriously? So I reached out via the chat feature on their website, and spoke with someone named Anne. That’s when I was told about a supposed *three-month commitment*, and that the system wouldn’t allow a cancellation until *three orders* had been processed. Excuse me? That’s completely contradictory to what it says right on their site — next to the tiny checkbox, it clearly states “ZERO commitment, cancel anytime.” They sneak it into the terms and conditions. How is this not false advertising? Why on earth would I subscribe to receive *four bags of scrub pads* every month? I’m ONE person. That makes no sense. I started looking into other customer reviews, and surprise — I found tons of people complaining about the *exact same thing*. And what’s worse, it seems like they arbitrarily choose who they’ll let cancel early. Absolutely shady. At this point, I’m done. I’m canceling my card and ordering a new one through my bank. They will never get another red cent from me. I want my account and any personal information completely wiped from their system. I don’t care how much I liked the product — I will *never* give another cent to a company this deceitful. ***Editing for a response to their reply*** Lies I have screenshots from your worker on your website telling me that she cannot cancel it for me. And to reach back out after three orders run. I've reached out and have received no reply. I've sent an email and I've tried calling several times. And if you look at comments on IG you have other people saying they were told the same.