SugarbabycareReviews of sugarbabycare.co

I like the products but this company is absolute TRASH. Somehow I got enrolled into a subscription and when I asked the company to cancel my subscription, they refused. DO NOT PURCHASE FROM THIS COMPANY! Complete ripoff!

DO NOT ORDER FROM THIS COMPANY!!!! Usually I read reviews before purchasing but I decided to give them a try. When ordering I specified one time purchase for 3 bottles. A month later, I’m billed for another package again. I emailed them and no response I’ve phoned them and immediately the line hangs up. I will be disputing the charge. They need to be more professional because if enough people dispute these orders and they’re not getting paid, they’ll think twice about sending out their product like that. I honestly don’t even feel like they deserve 1 star but I haven’t even tried the product.

Please do not buy from this company. The product broke so I couldn't use the scrub. The pads did not soap up AND I DOD NOT DO A SUBSCRIPTION. ALTJOUGH IT IS NOT A LOT OF MONEY BECAUSE SO MANY OF US HAVE THE SAME COMPLAINTS, I AM CONTACTING BETTER BUSINESS BUREAU AND OTHERS. WHY WOULD I WANT A PRODUCT I CANT USE, AND THEY WON'T SPEAK WITH ME BY PHONE.

Beware of this company!! When you order a product, they enroll you into a membership without your consent. They will repeatedly charge your card and prevent you from canceling the subscription/membership for their products. They will give you an error message when you use the cancellation feature on their website. They will not reply to your emails requesting the cancellation.

This company is impossible to cancel a subscription with. And they do not accept refunds even with unopened packages, not even unopened products. I have been trying for months to cancel a subscription and it’s impossible. I have tried from the manage my account, from the products page, it will not let you simply get rid of the last product in a subscription, and when you get to a “cancel” page - it gives you an error. It’s been two months and I’m still fighting with them. Do not do it. It’s not worth it. And their products definitely aren’t.

Just like every comment except I received an email from this company after emailing them about 30 times and writing comments on Instagram after I too was signed up for a subscription (ALL LIES) their email said my subscription was canceled yet I recently got another order. This companies owners heart is desperately wicked like the Bible says because they are strong arming people who probably innocently wanted to just support a small business. These fraudulent orders and charging people’s account should be criminally investigated. Why should anyone have to go to the bank to get a new card to stop them. But it looks like the only recourse because I want my money back and I don’t want a product from people whose heart isn’t pure. So sad. I pray the Lord convicts their heart to do the right thing because this is just like robbery. So sad

I'm not sure what this company is up to but they are definitely doing some fraudulent activities with customers. I have purchased from them before yet this is ridiculous. Any time I purchase, I do it in a bulk purchase because it's restock for me. I always make a singular purchase and double check behind it. Sept 2025 I made one and logged into my account to do so. Low I behold, my card is being charged for a purchase regarding a subscription and its under reoccurring purchases. I also get 2 emails about an order on the way. Yet I NEVER SIGNED UP. I Even tried to cancel it and also remove my payment information yet the sight wouldn't let me. There are ppl online via Instagram that have complained recently about this so I see I am not the only one. I emailed them and no reply. I had to contact my bank and waiting to hear back to ensure the charge is reversed and that they cannot take out anything else.

I received an email advising an order had been placed. I never placed an order and when I checked it said I had a subscription order. When I selected the buy 1 get 1 free with 10% off it was not a subscription. I would never had purchased a subscription. I was happy with previously purchased products but not happy that I can’t cancel this supposedly subscription. I have called the customer service number several times no answer just a recording. I did the chat feature which said someone would be on in 10 minutes. They never happened as a matter of fact I looked and the chat feature showed me still waiting. No response to the several emails that I sent including the one sent when I saw the order. As a customer I understand a company being busy but no response to a customer is not good. I guess I will have to dispute this with my credit card company and get a new credit card. I hate doing this but the customer service experience is not great and I have supported this company by buying several products in the past few months only to see this happen.