SugarbabycareReviews of sugarbabycare.co

I was under the impression that I was no longer subscribed to this product. I do not need them anymore. I have been trying to get in contact with a representative regarding this. I've messaged their business IG as well as left comments. I am still being charged for something I have canceled when I was at my 3rd shipment. I emailed the so-called customer service email with no response. They're still siphoning money from my account. This is ABSOLUTELY A SCAM.

I ordered from this company and was satisfies with the product and service they asked for a review I gave a nice review no problem. But now I ordered again un October and was enrolled in autopayment I did not agree to and no one has responded or helped me cancel no answering the phone no return of emails and nowthey just took out a second payment … very disappoint they set me up

BUYERS BEWARE! I ordered from them in the past without issue until recently. In November, I placed an order and it appears it was through this order that I was subscribed into automatic refills. On 12/1/25, at 1am EST, I received an email from them - an order confirmation. I have never subscribed to auto-refills before. It seems that they now have it so that when you click on the product, the refills subscription is selected already by default ("Save 10% More With Automatic Refills! Zero Commitment, Cancel Anytime"). Even when you refresh the page after unselecting it, it reselects! So if you need to refresh the page and you don't notice this, you will end up with a subscription you don't want. I can't reach anyone from customer service! As soon as I saw that email, that same day, I called left voicemails, emails, messaged through Instagram, all while I was waiting for someone to connect with me via their live chat. I spent ALL DAY trying to reach them to cancel the order AND the subscription BEFORE IT SHIPPED. No one is available by phone, chat, email or social media! No one has gotten back to me. This has been incredibly time-consuming and frustrating! I have had to change my debit card to prevent further charges because banks can't complete a Stop Payment Order on debit transactions. And I now have to dispute this Dec 1st charge. ALL BECAUSE CUSTOMER SERVICE IS UNAVAILABLE to cancel this. I received a confirmation email this morning 12/3/25 at 9AM EST that it shipped. In the email it states "If you have any questions, reply to this email or contact us at {TP won't let me put their email address here}". When I hit reply to the email asking that they contact me about cancellation, I get this message "Your message wasn't delivered to {TP won't let me put their email address here} because the address couldn't be found, or is unable to receive mail." I have tried both emails that they have to no avail. This practice is problematic and borderline predatory. No company is entitled to a customer's money. It should not be by default that the subscription is selected and so a customer has to opt-out if they don't want it. This company has never marketed itself as a subscription-based company. And if this is now the case, this change needs to be CLEARLY marketed to the consumer. I will no longer be shopping from sugarbabycare. The quality of service is garbage.

I ordered from this company before about a year ago with no issues until recently when I made a one time purchase on Nov 1st and now I have received another order a month later that I didn't authorize. I sent an email and it was undeliverable and also tried cancelling through their website and nothing. I'm just disappointed with this company because I like their products but not their dishonesty. Please beware of this company.

This place is horrible. They signed me up for a subscription that I didn’t authorize. Now they will not answer the phone, it goes straight to voicemail or answer my emails. The live chat option doesn’t work either. DO NOT ORDER FROM THEM. They continue to charge my card without my permission. I have to get a new card in order to cut lol it’s with this company.

SCAM!! I ordered a bit from them in October . I believe it’s been a month and ever since, they keep trying to charge me a subscription I did not sign up for. I sent them emails saying to please stop but instead they proceeded to charge my card $10 less then what I originally paid at 12:40 am . She does this on purpose Try to see what she can get away with. lucky for me I had my card on lock. I just left her an angry voicemail. The product doesn’t even work either .Do not buy from her she will steal your money when you are sleeping. So many people have reported her for stealing. What a horrible way to do business. Stealing from the people that support you. Shame on you, Thats so low. May all your evil be returned to you 7x7. So mote it be

I have attempted to cancel my subscription multiple times and have emailed the company multiple times to no avail. I got a response to my first email, saying someone would reach out to me…that was a month and a half ago plus 3 emails. The website has a manage your subscription link, but it doesn’t work. Also I subscribed to one package delivered monthly and somehow they have me down for two separate subscriptions, so I’m charge twice. I have so much product I wanted to just skip or cancel for the time being, but now I just want to be done with the company. It is fraudulent activity to swindle money out of customers, by not being able to cancel. Very disappointing.

Would not recommend I made one single purchase because it would be my first time trying this product, however I was signed up for a subscription that I have been trying to cancel for the past 3 months reached out several times by calling and emailing still no response even when I try to cancel on the website I’m always prompted to page saying unable to cancel every time!