SuenaCubaReviews of suenacuba.com

I had no problems using a Cuba SIM for my two weeks holiday.

La recogida en el aeropuerto es imposible, la cola te hacía perder más de una hora y hacer esperar al transfer del hotel. Nos tocó buscar una tienda en La Habana y en la primera que fuimos no había tarjetas y en la segunda esperar cola en la calle. el proceso debería ser más ágil. La cobertura y la velocidad en La Habana, bastante bien con 4G.

Bought a CUBACEL TUR card pre-flight to Cuba. Collect from any Etecsa store whilst there. Quick and easy process with SuenaCuba.

El servicio de SuenaCuba en lo que a mí respecta es importantísimo porque mantiene a todos al tanto de las ofertas de recarga que ofrece Etecsa, lo que permite en la medida de las pisibilidades de cada cual accionar a tiempo para no perderse ninguna de las oportunidades que se nos brindan.

It's a ripoff for uninformed tourists that I feel for, too. 🤦‍♀️🤦‍♀️🤦‍♀️ They sell Cubacel tourist SIM cards to use in Cuba. Price is $35. They say you can pick up the SIM card upon arrival at the airport or in ETECSA store in the city (Cuban Telco). So I came to Havana. I arrived late at night, and the airport point was already closed, and I couldn't pick up the SIM at the airport. Okay, let's pick it up in the Havana city, I thought. The problem is, when I came to the city and asked at the central ETECSA store near the Capitolio to pick up the SIM, they didn't have my email. Nor did they know about suenacuba. The funniest thing was, that I bought a Cubacel tourist SIM with 3.5Gb data pack at the same ETECSA store FOR $8 (1150 CUP)! THE TOURIST SIM COSTS $8 IN ETECSA STORE VERSUS $35 ON SUENACUBA WEBSITE! I asked the website for refund, but of course they didn't reply. Sucks to be me. If you want a Cubacel SIM, go to an ETECSA store upon arrival to Cuba. It will save you tens of dollars.

Podrían invertir más en infraestructura desde hace tres días la señal en todo el país es pésima

Very happy to leave a positive review for SuenaCube! Whilst travelling to Cuba, I pre-ordered a SIM, but then following the theft of my passport I was unable to visit. SuenaCube was happy (and very prompt) in issuing a full refund, which I thought was very decent of them. I'll certainly use their services again when my holiday in Cuba finally happens!

Decepcionante servicio. Me mandaron un email diciendo bque podía acceder a una promoción de 30dias de GB ilimitados pagando 20€ (Ademas del plan que ya había contratado), hice el pago para la contratación y nunca se me activo el bono. He intentado varias veces contactar con atención al cliente y no he obtenido respuesta alguna