Calixta B.
WORST COSTUMER SERVICE EVER
My boyfriend tried to purchase an e-gift from this company, but they blocked him for absolutely no reason and even accused him of being a scammer. How can you call someone a scammer when he was literally trying to pay for a product? This is honestly one of the worst customer service experiences ever. The way they treated him was completely unprofessional and disrespectful. They even told him to f word” during the conversation. I would definitely not recommend this company to anyone. Please think twice before purchasing from them, especially considering how poorly they treat their customers.
Response from SuenaCubaSep 9, 2026
We are sorry that you chose to describe the situation this way, but this review does not accurately reflect what occurred. The order involved a high-risk gift card transaction and required standard identity verification (KYC) before it could be approved. The required verification could not be successfully completed, so the transaction was declined and the payment was refunded immediately. No funds were retained by our company. Our records also show that the offensive language began from the customer’s side during the verification process, including abusive and insulting messages directed at our support representative. Our agent ended the conversation only after this behavior occurred. For security and fraud-prevention reasons, we cannot approve high-risk transactions when the required verification cannot be completed, regardless of the amount involved. These procedures exist to protect both our customers and our company. We stand by our decision to refund the transaction and not proceed with the order.