Sucuri SecurityReviews of sucuri.net

No technical support and useless copy-and-paste replies. This service is riddled with technical glitches and the website scanning does not work. It does not scan my website. There are too many blockages and API issues and the whole thing is a huge mess and the support agents do not have the answers. Not recommended at all.

No longer recommend.

The firewall is a joke! I got hacked several times and they have direct access to your website and modify all your files. My online business was deeply hurt by this company, the customer service does not reply your ticket and it takes forever for a response. Don't use sucuri is the worst firewall and malware removal.

I have given up and quit this useless company. I had posted several reviews of their shoddy service and bait and switch practices here and they convinced trustpilot to remove them! Incredible. So here we go again... Final review for this joke of a company and their horrible sales and customer service staff. Unlike most on here I was pleased with the tech support. I HAD a larger plan that got me quicker access and the techs I worked with were fine. My problem is with how poorly their script reading drones are at dealing with customer issues. The last straw was an "AD HOC" fee charged to me to clean a site that got hacked because their parent company (GoDaddy) gave the passwords away to 1.2 million websites and didn't tell anyone for 2 months. This affected the site in question I had behind their Firewall. When I wrote to complain about this conflict of interest to customer service they just pointed to the contract that says I owed the fee and refused to take any responsibility for the "hack" on my site. GoDaddy (their parent company) had made a colossal mistake that has cost millions of people, time, money and future business but this subsidiary (Sucuri) has found a way to make more money from their customers misery and they don't care. I pointed out to my Customer Service rep VICTOR, whats the point of using your firewall if your parent company is just going to give hackers the keys to all their sites? His response was this: "It's convenient for firefighters to have arsons and tragic fires to respond to so they have a career path, yes." My last correspondence with him noted that he forgot add this to the beginning of his genius observation “When the Fire Chief is setting the fires… It's convenient for firefighters to have arsons and tragic fires to respond to so they have a career path, yes." Don't believe anything they tell you and sign no contracts with them. ================================== 02.02.22 - Updated. Please take note that the BS boilerplate reply makes no mention of the GoDaddy hack and the money Sucuri made from it.

4 sites offline all day, support tickets ignored. Live chat useless. Sites are down because they’re unsecure as your SSL has expired. Same thing has happened multiple times over the last 18 months. Appalling service and unacceptable lack of response. Nothing has been done to resolve the obvious issue that your system does not renew SSLs automatically every time

Customer support via ticket takes 24 hours. Chat is useless because they won't help you other than get to know that you have an account in their database. Their reply comes after 18 hours while you suffer downtime. Meanwhile, you have to pray that they will not ask you additional questions because for every question that you answer, they take 24 hours to respond. If there are 3 questions, that will mean 72 hours of your website being offline because the customer support is slow to respond to tickets.

Do not use! I didn't check reviews and used them to help remove malware. They destroyed my site! Total joke and incompetent

Do not use this service, they deleted most of my website. They are part of Godaddy hosting, really bad service. Do not use - i suggest making your own website backup and if you get any problems just re upload.